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Application Site: http://jobview.monster.com/getjob.aspx?jobid=110468224&WT.mc_n=Indeed_US&from=indeed
Job Title:
Front Desk Agent
Responsible to:
Front Office Manager
Place of Work:
Soho House New York
Main Duties:
The Soho House seeks a qualified individual who is a team player, who is experienced and hands-on. The position requires the ability to provide superior guest service, in a fast paced, luxury environment.
· Offering a genuine greeting using the guest’s name.
· Greeting guests and checking them into the Hotel.
· Describing room accommodations.
· Verifying the information on the registration card.
· Explaining an upgrade, if applicable.
· Establishing and maintaining guest credit.
· Locating the reservation.
· Communicating with guests.
· Teamwork.
· General phone etiquette.
· Steps for handling complaints and angry guests.
· Presenting any messages or packages.
· Presenting the keys and offering bell attendant assistance.
· Offering an explanation of Hotel services if bell assistance is declined or not available.
· Checking guests out of the Hotel.
· Offering a sincere greeting before the guest reaches the desk and ascertaining the satisfaction of the guest’s stay.
· Inquiring about recent charges.
· Presenting the account for review.
· Ascertaining the method of payment.
· Confirming departure time, collecting room keys, explaining the late charge procedure if applicable.
· Offering bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door. Offering assistance in arranging transportation.
· Offering to make future reservations, time permitting.
· Doing the utmost to ensure that the guest departs satisfied.
· Thanking the guest for staying with us and offering an expression of a return visit.
· Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
· Knowledge and established relationship of the surrounding area and its restaurants, clubs, shops, etc.
· Perform Guest List duties as required.
· Following credit procedures.
· Cashing traveler’s checks.
· Processing credit cards.
· Walk-in guest registration.
· Participate in Daily Shift briefings.
· Petty cash procedure.
· The bucket check.
· Security, key control, and emergency procedures.
· Guest room key and entry procedures.
· Fire emergency response and evacuation plan.
· Guest history.
· Handling a “room not ready” situation.
· Pre-registering a guest.
· Able to provide information about Hotel services and standard amenities.
· Prepare Traces and billing instructions.
· Verify credit limits of In House guests.
· Delegate bellman for guest luggage, faxes and mail to be delivered.
· Answer telephone calls, send faxes and answer guests’ requests when either concierge is not working or is occupied.
· Posting room charges.
· Perform other duties as requested.
Required Skills/Qualifications:
· Oral and written proficiency in the English language.
· Comfortable interacting and engaging in conversation.
· Maintain a sense of organization and ability to prioritize in a busy environment.
· Ability to do multiple tasks.
· Patience.
· Flexible to work schedules.
· Can adapt under stress, flexible.
· Good communication skills.
· Customer service oriented.
· Preferred previous work experience in a hotel.
· Utilize good common sense.
Physical Requirements:
· Must be able to seize, grasp, turn and hold objects with hands.
· Must be able to work seated and standing for at least 8 hours.
· Periodical fast paced strides are required to go from one part of the property to another.
· Must be able to move, pull, carry and lift at least 20 pounds.
· Occasionally kneel, bend, crouch and climb is required.
