9/11 Memorial and Museum - Visitor Center Associate

Organization: http://www.911memorial.org/

Apply Here: http://www.idealist.org/view/job/j4hWpMT2wccp/

How to Apply:
Include job title in the email subject field.
Please state the location where job posting was seen.

Send cover letter and resume by 7/16/2012 to administration@911memorial.org
Please visit our website at http://www.911memorial.org/

POSITION
OVERVIEW

The Visitor Center Associate will be responsible for assisting the Visitor
Center Assistant Manager and the Visitor Center Supervisor(s) with the daily
operations of the 9/11 Memorial Visitor Center including: customer service and
sales; the receiving, unpacking and stocking of merchandise; maintenance and
restocking of displays; answering visitor questions specific to products and
exhibitions, and questions regarding visiting the 9/11 Memorial; conducting the
visitor survey program; assisting with physical inventory counts, and
facilitating special events. This position will report to the Visitor Center Assistant Manager.

ESSENTIAL
FUNCTIONS

• Ensures that the Visitor Center provides an enriching and excellent
  visitor experience
• Accurately operates the computerized POS system
• Accurately handles payment management including cash, credit cards,
  and traveler’s checks
• Provides excellent customer service to guests, maintaining current
  knowledge of products and exhibitions
• Provides information to visitors about visiting the 9/11 Memorial
• Assists with receiving, unpacking,
  counting and shelving of all incoming merchandise

• 
  Restocks store inventory and maintains appearance
  of displays and organization of merchandise and brochure racks
• 
  Accurately performs physical inventory counts
  throughout the year
• 
  Conducts visitor surveys
• 
  Assists with pickups
  and/or drop offs at UPS and US Post Office
• 
  Assists with transporting
  of merchandise between Visitor Center and the Preview Site
• 
  Works at the Preview Site
  as needed
• 
  Breaks down and bundles
  boxes and cardboard for recycling pick up

QUALIFICATIONS/SKILLS
REQUIREMENTS

• Must have a Bachelor’s degree
  and a minimum of 2 years’ experience in retail store sales or HS
  diploma/GED and minimum of 3 years’ experience in retail store sales

• 
  Must have excellent customer service skills
• 
  Visual display skills a plus
• 
  Must have excellent cash handling skills
• 
  Must be a highly responsible, reliable and
  accurate individual
• 
  Must take initiative
• 
  Must work well independently and as a part of a
  team.
• 
  Must have excellent computer skills
• 
  Must be familiar with POS systems
• 
  Must be able to work weekends (both Saturday and
  Sunday) and a flexible work schedule including mornings and evening shifts.
• 
  Fluency in one language other than English a plus
• 
  Physically capable of lifting heavy boxes (40
  lbs) and be capable of standing for long hours

General Information:
This is a Full Time hourly position
40 hours per week / 5 days a week
We offer a full benefits package