Posts
Application Site: http://www.hcareers.com/seeker/search/view?jobAdId=13168&type=partner&source=indeedorganic&utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed
The prestigious New York Athletic Club is seeking a part-time Guest Service Agent. In this role the qualified candidate will be responsible for the accurate check-in and check-out of our Members and Guests. Greet and receive Members and Guests in a friendly manner. Handle all requests and present information in accordance with the policies and procedures set forth by the Club and specific guidelines of the Front Office department.
- Greets, registers and assigns rooms to Members/Guests.
- Issues room keys and escort instructions to Bell person or directly to Member/Guest as appropriate.
- Answers questions pertaining to Club facilities, Club dress code, policies/procedures relating to Members/Guests while staying at the Club. Provide information and directions for area shopping, NYC areas of interest, dining, theater etc.
- Make, confirm and cancel reservations for Members/Guests.
- Keep accurate records of room availability and Member accounts.
- Ensure that all proper amenities and or special Member requests are in the room on their arrival.
- Respond to all calls/inquiries made by Members/Guests during their stay at the Club.
- Handle other assignments as requested by the Manager and/or Supervisor of the Front Office.
- Excellent verbal and written communication skills.
- Second language to English is a plus.
- Experience as a Guest Service agent in a Club or Hotel required.
- Excellent customer service skills is a must.
- Must be able to work weekends as well as one day during the week.
- Computer knowledge in Microsoft Word, Excel, Opera, Fidelio a plus.
| The prestigious New York Athletic Club is seeking a part-time Guest Service Agent. In this role the qualified candidate will be responsible for the accurate check-in and check-out of our Members and Guests. Greet and receive Members and Guests in a friendly manner. Handle all requests and present information in accordance with the policies and procedures set forth by the Club and specific guidelines of the Front Office department. | |
