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Title: Sales Advisor
Function: Sales
Department: Store
Reports to: Department Manager, dotted line to Department Supervisor
Direct Reports: None
Overall Job Function: Optimizes the store’s selling by providing the customers with a pleasant shopping experience, including providing customers with garment options and direct service.
Job Responsibility including but not limited to:
Customer Service
- Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point.
- Answers phones courteously and promptly
Job Knowledge
- Actively works with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities
- Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise
- Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
Efficiency
- Executes reductions, price changes, transfers and cash register routines.
- Utilizes established H&M policies and procedures to assist in loss prevention and safety for the store and partners with store management as needed
Team Player
- Works effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards
- Adheres to H&M values and internal standards policies, and procedures contained in the H&M Employee Handbook
