Juicy Couture Associates

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Overview:

Juicy Couture embraces the bright and glamorous fun of its Los Angeles heritage by discovering the couture in the everyday, and delivering an element of surprise in all of its designs. Famous for ascending the tracksuit to its status as a casual luxury icon, the brand continues to evolve, bringing the same confident, whimsical and feminine attitude to everything it creates. Today, the global phenomenon offers an assortment that spans fashion apparel for women, girls and baby, handbags, shoes, intimates, swimwear, fragrance, accessories, jewelry, sunglasses and small goods. Started by two fashion-obsessed friends in 1997, Juicy Couture quickly achieved global recognition and garnered millions of fans, many with famous faces. In 2003, Liz Claiborne Inc. acquired the company, and in 2010, Juicy Couture tapped LeAnn Nealz as Chief Creative Officer and President to guide the brand into its next phase of growth, while preserving the house’s playful and unique DNA. North America is home to over 100 Juicy Couture and Juicy Couture Outlet stores. You can also shop Juicy Couture in select department stores, online at JuicyCouture.com and in over 60 countries across Europe, Asia, Latin America and the Middle East.

We have an exciting opportunity for you to join the Juicy Couture team as a sales associate. Essential Functions of the sales associate include:
 Understanding the business of fashion and retail brands and ability to work with levers and KPI’s to drive business performance.
 Providing service that excites and captivates the customer, offering an abundance of magical, whimsical and unforgettable experiences.
 Building relationships to create Juicy clients.
 Connecting with the customer and facilitating an understanding of the brand through behavior, product presentation and service.
 Considering the needs of the client in creating a compelling selling environment that delights the Juicy customer and engages them in our product.
 Seeking ways to build relationships with customers so they become regular Juicy clients and prefer the Juicy brand and product.

Responsibilities:

Major Responsibilities:

Sales and Service:
 Exemplify the highest level of customer service standards while providing a friendly and enthusiastic environment to all customers and clients
 Achieve and exceed set individual and store sales goals
 Maintain an organized and effective client book with accurate records of customer history and profile
 Greet and acknowledge all customers, as well as provide information to all customer inquiries by demonstrating knowledge regarding the merchandise and company
 Maintain knowledge of, and adhere to all company incentives, promotions and events

Operations:
 Maintain the visual and operational standards of the store and company at all times, replenishing sizes and quantity of merchandise on the floor when needed
 Maintain the fitting rooms, replacing and removing merchandise as necessary
 Assist customers with any special services, including: Special packaging and gift-wrapping, checking the inventory and locating merchandise, charge sends, special orders, and courier services
 Accurately and efficiently process sales transactions through the POS retail operating system and maintain accurate register and inventory records

Team Responsibilities:
 Complete tasks and objectives listed on daily touch-base or as directed by management
 Communicate and resolve with management and team any customer and /or operational issues as they arise
 Help deter loss prevention and minimize loss by following company guidelines and procedures while offering excellent customer service
 Adhere to all company policies and procedures

Qualifications:

Skills and Knowledge & Experience:
 HS diploma or GED equivalent required
 1-2 years previous retail sales experience required, specialty in a clienteling environment preferred
 1-2 years previous customer service experience required
 Fashion awareness
 Effective time management skills, and a proven ability to execute multiple tasks simultaneously
 Ability to contribute to an effective and productive team/work environment

Physical Requirement:
 Ability to be mobile on the sales floor for extended periods of time in a faced paced environment
 Proven ability to work with retail operating systems, and handle PC and scanning equipment
 Proven ability to handle and place merchandise