Job Category: Sales
Location: New York, NY, US
Job ID: 863925-132950
Division: Retail Stores
Apply Here: http://www.microsoft-store-careers.com/job/New-York-Consumer-Product-Advisor-Job-NY/34701400/?feedId=91&utm_source=Indeed
Product Advisor, Microsoft Retail
MICROSOFT RETAIL OVERVIEW
Our Passion Unites Us!
What
do Microsoft employees have in common? The answer is passion - passion
for life, for creating quality products and services, for great customer
experience and for the people who count on us to help them realize
their potential.
In Microsoft Retail, we're looking for high energy
people who thrive on delivering the best customer experience possible.
Warm and casual, yet knowledgeable and current, we live to delight our
customers every time they visit.
JOB SUMMARY
As a
Microsoft Retail Product Advisor, you will serve as a friendly and
insightful primary point of contact for our customers. Your customer
relationship and total solution selling abilities will earn the trust of
customers and coworkers alike as you engage, educate, excite, and
empower those around you.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
-
Help customers discover, enable, and implement high value Microsoft
technology solutions and services across a broad range of devices that
meet their individual needs and exceed their expectations
- Flawlessly execute the sales and service strategies of the Microsoft Retail organization
- Present total solution offerings and sales support based upon each customer’s unique needs, both before and after the sale
- Maintain expert level product knowledge in all Microsoft retail products, devices, and services offerings
-
Continuously learn through others, self- educate, share specialized
knowledge, and expertly demonstrate and present the newest product and
service offerings across all devices
- Collaborate with peers, store
leaders, corporate, and field team members in the development of the
necessary tools and program offerings that will lead to long-term
relationships with elated customers
- Must be able to work a regular schedule as required by the needs of the business
- Must be able to move about the store
-
Lifting/carrying (loading and unloading all those great products and
carrying purchases out for our customers will be required!)
SKILLS/ABILITIES PREFERRED
- Passion for and usage of Microsoft products and technology
- Superior customer service/people rapport building skills, both 1:1 and in a group environment
- Detail-oriented with excellent written and verbal communication skills
- Problem-solving, presentation skills, and multi-tasking ability
- Teaching or training experience
- Prior experience selling technology or other consumer products
- Thrive in a fast paced, dynamic, public facing environment
- Team player and ability to get along with others
- College degree and/or equivalent work experience
BASIC QUALIFICATIONS
- 1 year previous retail sales, hospitality, or high level customer service experience