The MET - Visitor Associates

Visitor Services Assistant
The Metropolitan Museum of Art
(New York NY)


Please send cover letter, resume, and salary history to careers@metmuseum.org with the position title in the subject line.

General Description:
This position is responsible for all interaction between the Visitor Services department and the visiting public. This includes sales of admissions, Audio Guides, and memberships, as well as fulfilling all requests for information. Further related activities involve demographic surveys,clerical work, stockroom work, and assistance with cashier office operations.

Primary Responsibilities and Duties:
• Admissions System operation.
• Greet, advise and direct visitors to facilities and services at the Museum and explain Museum rules and policies.
• Membership sales.
• Audio Guide sales, distribution, demonstration, troubleshooting, and daily operations set-up and breakdown.
• Switchboard and Information Desk telephone inquiry operations.
• Cashier Office assistance, including audit counts and clerical duties.
• Periodic visitor surveys.
• Other related duties

Requirements and Qualifications:
Experience and Skills:
• Excellent communication and public relations experience and ability to impart Museum
policies to visitors with accuracy and grace.
• Cash operation experience is essential.
• Must work weekends, and should be available during most holidays.

Knowledge and Education:
• Art History or Fine Arts background.
• New York City tourism knowledge preferred (i.e. transportation, geography, other museums
and attractions).
• Proficiency in French or Spanish preferred. All foreign language skills desirable.
• Computer skills essential, especially Microsoft Windows software applications.

The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic.