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Apply: http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?Job_DID=JHN46Q68SQD912RT6F6&siteid=cbindeed&ipath=EXIND
Manage the 1st floor front desk by answering phones/directing a high volume of calls. Greet, announce and sign-in visitors (employees, vendors, clients, job candidates), assist with work assignments that require the use of Word, Excel, PowerPoint, Outlook and use of the Internet for research.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include but not limited to the following. Other duties and responsibilities may be assigned.
• Reports to the Executive Assistant of the SVP of Human Resources
• Maintain and promote professional appearance while meeting and greeting Phoenix House staff, clients and visitors
• Switch Board Operator - answer, screen and transfer inbound phone calls
• Monitor entries on sign-in/out log sheets for completeness, accuracy and legibility
• Verify identity and appointments for all visitors and clients prior to allowing access to upper floors
• Update the phone list(s) and create ID’s for those who request them
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
• Oversee Stipends that provide coverage (Absent Stipend find coverage)
• Maintain and keep inventory of supplies, stock room and branding products
• Prepare materials for orientation and miscellaneous meetings
• Employee job verifications and "Return to Sender" Address Verification
• Update the department system(s) with correct information, as needed
• HR Hotline - Direct calls to proper HR staff
• New Hire/Term Reports (weekly)
• Leadership Assessment Invoices
• Follow up on all daily tasks and requests
• Assist on special events and special projects, as needed by HR Department
Qualifications
• MUST BE pleasant and professional
• MUST BE a self-starter able to work independently, exercise good judgment without direct supervision and understand the importance of confidentiality
• MUST BE outgoing, well spoken, and able to handle all levels of pressure, minimum of 1 year office experience, including phone management
• MUST HAVE excellent telephone skills, written and oral communication
• Must be highly organized, detail oriented and diligent, collaborative, self-motivated, articulate, passionate about their work, energized, and hardworking
• Knowledge of clerical and administrative procedures and systems such as filing and record keeping
• Must be able to multi-task, you will be given several administrative duties to do while answering incoming calls
• Knowledge of principles and practices of basic office environment
• Must have demonstrated a superior attendance/on-time record in previous jobs
• Computer proficiency with Microsoft Office (Outlook, Word, Excel & PowerPoint) and Internet/Research knowledge required
• Excellent interpersonal skills required
• High School diploma required, HR experience a plus
• English/Spanish bilingual a plus
