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Apply Here: http://tekserve.theresumator.com/apply/uxSBHf/Part-Time-Customer-Support-Agent.html?source=INDE
Tekserve has a very large customer base and are looking to meet that demand by hiring an outgoing, knowledgeable and friendly person to be a Customer Support Agent.
You will initially be focused on operations & customer service, working closely with the department manager to help provide an amazing experience to each and every customer. Over time we hope you will have the opportunity to move into a broader role, take on increased responsibility and grow professionally along with Tekserve.
Description of Initial Role:
We want to provide our customers with the best shopping and ownership experience possible. So, we must carefully and effectively process and fulfill customer orders and treat our customers exceptionally. You will be at the forefront of that effort:
- You will be on the front lines with our customers, acting as the voice of Tekserve and providing “knock-your-socks-off” customer service, answering customer calls and emails, and helping to solve customer problems
- You will work closely with our Logistics and Service teams to confirm customer information and ensure that customers receive their product in a timely manner
- You will be asked to constantly think of ways to improve customer service and operations protocols to prevent repeat problems and make our team more efficient
- You will manage returns and help us understand why customers returned their products
- You will help us to further develop our order fulfillment processes and integrate operations with key vendors
- You will become the company expert on our internal management system and actively track sales orders, inventory and customer relationships
- You will be asked to get involved in other areas of the business based on your interest and company needs—this could be anything from writing reviews for our top-selling products to helping manage our online presence
We are a developing department and expect there to be exciting growth opportunities for you in a number of areas. You'll have many opportunities to evolve into a leader in many different areas. Your skill set, and our needs, will determine what these opportunities may be.
Ideal Candidate:
You are razor sharp, extremely creative, will take lots of initiative, are exceptionally well organized, self motivated and passionate about building an organization from scratch. You are charismatic and instantly likable to a wide variety of people, driven by a high degree of extroversion, and a balanced mix of self-confidence and humility. You have relevant experience mixed with a fresh perspective and entrepreneurial spirit. You’re immersed in all things Apple, as well as the ecosystem around it. You’re up to date on the latest tech gadgetry, and you love sharing your knowledge with others. Most important? You care deeply about making people happy by doing the right thing, and you're able to do so while being a team player.
Commitment: This is a part time position. (two week days and Saturday.)
Location: You’ll work out of our NY headquarters in Chelsea.
Compensation: We will compensate you at a competitive hourly rate. We also provide paid vacation and sick days.Thank you very much. We appreciate your interest in Tekserve and look forward to the potential of working together.
