Apple Products - Tekserve Associate

Site: http://www.tekserve.com/

Apply: http://tekserve.theresumator.com/apply/DAs0gs/Stock-Room-Team-Member.html?source=INDE

We are looking for part time stock room help at Tekserve. We need a person who is dependable, speedy, strong, and smart. The stock room team member is tasked with locating items, picking and providing assets, performing ongoing inventory counts, and creating accurate system entries in a timely manner.  This is a highly detail oriented position that demands focus, with work sometimes being physically demanding and fast-paced.

Job Description

•     Monitor system requests for new and constantly changing request queue.
•     Responsible for maintaining accurate, complete, and current records.
•     Performs inventory cycle counting and maintains an ongoing awareness of key stock levels.
•     Pick and prepare items for provision to the shipping department and designated retail sales personnel.
•     Position requires attentiveness, follow-through, and a keen focus upon detail.
•     Willingness to take direction from, and take-on special projects & tasks as directed by supervisor.
•     Maintaining a safe environment and a cooperative Team atmosphere.

Requirements

•     Applicants must have at least one continuous year of experience in a similar role.
•     A college degree is not required for this position.
•     A working fluency in English.
•     Familiarity with safe work practices and procedures in similar work environments is necessary.
•     Providing great customer service is the ultimate goal, as such; people skills are important.
•     A very high degree of attention to detail, communication, adaptability, reliability, and responsiveness to the direct supervisor are key.
•     Persons experienced and competent with various warehouse/materials handling, shipping, receiving, or order management technologies are preferred.
•     This is primarily a night time/closing position which is expected to involve at least one weekend shift, with the closing shift consistently ending by 9 PM.
•     Applicable work experience is highly valued, as are internal & strong work references.
•     You must be able to manage and lift 50+ lbs.
•     Great work history and impeccable honesty is a must. (Background check and references required.)
•     Knowledge of Apple Computers and Apple related products a plus.

Women and minority applicants are encouraged to apply.

Tekserve PT Customer Support Agent

Company: http://www.tekserve.com/

Apply Here: http://tekserve.theresumator.com/apply/uxSBHf/Part-Time-Customer-Support-Agent.html?source=INDE

Tekserve has a very large customer base and are looking to meet that demand by hiring an outgoing, knowledgeable and friendly person to be a Customer Support Agent.
You will initially be focused on operations & customer service, working closely with the department manager to help provide an amazing experience to each and every customer. Over time we hope you will have the opportunity to move into a broader role, take on increased responsibility and grow professionally along with Tekserve.

Description of Initial Role:
We want to provide our customers with the best shopping and ownership experience possible. So, we must carefully and effectively process and fulfill customer orders and treat our customers exceptionally. You will be at the forefront of that effort:

• You will be on the front lines with our customers, acting as the voice of Tekserve and providing “knock-your-socks-off” customer service, answering customer calls and emails, and helping to solve customer problems
• You will work closely with our Logistics and Service teams to confirm customer information and ensure that customers receive their product in a timely manner

• You will be asked to constantly think of ways to improve customer service and operations protocols to prevent repeat problems and make our team more efficient

• You will manage returns and help us understand why customers returned their products

• You will help us to further develop our order fulfillment processes and integrate operations with key vendors
• You will become the company expert on our internal management system and actively track sales orders, inventory and customer relationships

• You will be asked to get involved in other areas of the business based on your interest and company needs—this could be anything from writing reviews for our top-selling products to helping manage our online presence

Potential Growth Opportunities:
We are a developing department and expect there to be exciting growth opportunities for you in a number of areas. You'll have many opportunities to evolve into a leader in many different areas. Your skill set, and our needs, will determine what these opportunities may be.

Ideal Candidate:
You are razor sharp, extremely creative, will take lots of initiative, are exceptionally well organized, self motivated and passionate about building an organization from scratch. You are charismatic and instantly likable to a wide variety of people, driven by a high degree of extroversion, and a balanced mix of self-confidence and humility. You have relevant experience mixed with a fresh perspective and entrepreneurial spirit. You’re immersed in all things Apple, as well as the ecosystem around it. You’re up to date on the latest tech gadgetry, and you love sharing your knowledge with others. Most important? You care deeply about making people happy by doing the right thing, and you're able to do so while being a team player.

Commitment: This is a part time position. (two week days and Saturday.)

Location: You’ll work out of our NY headquarters in Chelsea.

Compensation: We will compensate you at a competitive hourly rate. We also provide paid vacation and sick days.Thank you very much. We appreciate your interest in Tekserve and look forward to the potential of working together.