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| You like interacting with people, fixing things, and you are a master at the art of the analogy. You understand what it means to be a champion of a brand. You are the voice of the company for customers, and relish providing them with that “wow” moment. You are a strong communicator, both written and verbal, with an eye for detail. You have a passion for organization, and a can demonstrate quick thinking and creative problem solving. You go above and beyond the call of duty to delight people and solve their problems. As a primary point of contact between Betterment and its potential customers, you can explain things clearly, and convince people to try something new. This role is key to enhancing our customer-focused product, supporting its users, and is a doorway into many other parts of the organization. Responsibilities: Deliver above-and-beyond customer service through phone, email, live chat, and social media Troubleshoot customer problems, investigate why they happened, and communicate with the development team to fix the problems Be the internal voice of the customer, to offer insights to all areas of the business such as technology, marketing, design and product teams Suggest improvements to the various company processes (e.g., website, FAQ, product, back office procedures, etc.) Weekend and evening availability required Qualifications: A strong desire to work in a fast-paced startup environment 2-4 years of college, or demonstrated working equivalent Strong communication skills, both written and verbal Creativity, a breadth of interests, and initiative to learn Experience or background with computers and technology Great organizational skills Ability to adapt and be creative Know how to have a good time Nice-to-haves: Prior helpdesk or retail sales experience Call center or experience with CRM systems (Salesforce, Jira, Vantive, ZenDesk, Desk.com, etc) Database querying skills (MySQL or equivalent) Benefits: Competitive compensation, amazing coffee, new friends, etc. Future full-time opportunity for the right person as we are growing rapidly Free hot eats and cool treats, new computer of your choosing, and more! Chance to create something that will change the world and the way people treat their money To Apply: Please email the following to: jobs+cserv@betterment.com |
