Customer Service Associate Needed

Company: https://www.betterment.com/

Apply: http://www.indeed.com/viewjob?jk=dd8dc9d01f0c1493&q=retail&l=New+York%2C+NY&tk=17fc0ijds0k334lo&from=web
 

You like interacting with people, fixing things, and you are a master at the art of the analogy. You understand what it means to be a champion of a brand. You are the voice of the company for customers, and relish providing them with that “wow” moment. You are a strong communicator, both written and verbal, with an eye for detail. You have a passion for organization, and a can demonstrate quick thinking and creative problem solving. You go above and beyond the call of duty to delight people and solve their problems. As a primary point of contact between Betterment and its potential customers, you can explain things clearly, and convince people to try something new. This role is key to enhancing our customer-focused product, supporting its users, and is a doorway into many other parts of the organization. Responsibilities: Deliver above-and-beyond customer service through phone, email, live chat, and social media Troubleshoot customer problems, investigate why they happened, and communicate with the development team to fix the problems Be the internal voice of the customer, to offer insights to all areas of the business such as technology, marketing, design and product teams Suggest improvements to the various company processes (e.g., website, FAQ, product, back office procedures, etc.) Weekend and evening availability required Qualifications: A strong desire to work in a fast-paced startup environment 2-4 years of college, or demonstrated working equivalent Strong communication skills, both written and verbal Creativity, a breadth of interests, and initiative to learn Experience or background with computers and technology Great organizational skills Ability to adapt and be creative Know how to have a good time Nice-to-haves: Prior helpdesk or retail sales experience Call center or experience with CRM systems (Salesforce, Jira, Vantive, ZenDesk, Desk.com, etc) Database querying skills (MySQL or equivalent) Benefits: Competitive compensation, amazing coffee, new friends, etc. Future full-time opportunity for the right person as we are growing rapidly Free hot eats and cool treats, new computer of your choosing, and more! Chance to create something that will change the world and the way people treat their money To Apply: Please email the following to: jobs+cserv@betterment.com

New York Film Academcy - International Student Office Assistant

Company: http://www.nyfa.edu/

Apply Here: http://www.indeed.com/cmp/New-York-Film-Academy/jobs/International-Student-Office-Assistant-76fe7a8536970de9


International Student Office Assistant
We are seeking a new team member to work in the International Student Office of a very busy international film and acting school. Must thrive in a fast-paced, very demanding and creative atmosphere providing services to our diverse students from around the world. Start immediately.

Responsibilities:
Provide administrative support to the International Student Office (ISO).
Directly assist students interacting with the ISO.
Create and maintain student records, both electronic and physical files
Be trained in SEVIS as a DSO (Designated School Official) with limited use for data entry. Develop a full understanding of all issues related to international student regulations and requirements as set forth by the Department of Homeland Security, Student Exchange and Visitor Program. Training provided.
Other projects and duties as assigned.
Full time weekdays plus occasional part time Saturdays.

Qualifications include:
Some college. Aptitude and work experience is more important than degree.
Skill in accurate record keeping with strict attention to detail
Excellent computer skills, very computer savvy, familiar with Apple OS, databases, Excel, MS Office.
Excellent organizational skills and time management skills, ability to prioritize workload, handle multiple interruptions and meet deadlines.
Demonstrated skill in exercising patience, diplomacy and flexibility in interacting with the public.
Demonstrated ability to communicate effectively in person, by phone and in writing with individuals from diverse linguistic and cultural backgrounds.
Creative arts background is desirable. Foreign language a plus.
Must be US citizen or permanent resident as required by Dept. of Homeland Security regulations for Designated School Officials.

TO APPLY: Please put "International Assistant " in the subject line of the email. Describe your relevant experience in the body of the email and please let us know why your qualifications are a fit for this position and why it interests you. Attach your resume as pdf file. No phone calls. Local applicants only. ****Note, we will not review any emails that don't follow these instructions in order to screen for detail orientation.