Showing posts with label customer experience. Show all posts
Showing posts with label customer experience. Show all posts

Friday, November 15, 2013

Bare Escentuals Beauty Advisor - Herald Square

Apply Here: https://www.bareescentualscareers-us.com/psc/ps91pr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&SiteId=1&JobOpeningID=120390&PostingSeq=1&bid=48&

Bare Escentuals: This position is responsible for promoting the girlfriend experience and building a client based business. Demonstrates exceptional client service and selling skills. Knows their personal Average Dollar Sale, Units per Transaction and Sales per Hour. Fosters a collaborative and cooperative work environment, ensuring a positive internal and external client experience.

Responsibilities
  • Consistently creates a welcoming environment for the client, focusing on the fun factor, the girlfriend experience with equal focus in driving top line sales.
  • Uses ice-breakers to build relationships with clients. Asks open-ended, probing questions to gain understanding of skin care and other beauty needs. Confirms the client needs, offering products through demonstration and education. Confirms choices and closes the sale.
  • Consistently utilizes company tools and resources, building a client based business and following up accordingly.
  • Meets/exceeds all personal goals.
  • Assists in the maintenance of merchandising/display/marketing standards and that store is consistently replenished.
  • Assists in the maintenance of consistent standards of cleanliness, maintenance and organization.
  • Follows all safety and emergency procedures.
  • Follows all policies and procedures. Immediately reports any variances to Store Managers, District Manager, Store Operations or Human Resources.
  • Assists in the preparation and completion of accurate physical inventory as requested.
  • Refers qualified Beauty Ambassadors to management.
  • Maintains open/flexible availability at all times.
  • Consistently follows the Bare Escentuals Appearance Guidelines.
  • Creates and ensures an environment where all employees are treated fairly and respectfully.
  • Assists with non-sell tasks as assigned.
Requirements
  • High School diploma or equivalent.
  • 2 years retail experience, previous sales experience required.
  • Cosmetic experience and clientele experience a plus.
  • Excellent client service, communication and organizational skills.
  • Ability to multi-task and build relationships.
  • Flexibility and the ability to handle change in a positive manner.
  • Able to work 2 night and weekends and have flexible availability.
  • Must be available a minimum of 15 hours per week.
  • Able to lift, push and pull up to 50 pounds.
  • Able to stand on your feet for up to 8 hours.

Monday, August 12, 2013

Cole Haan Retail Sales

Site: http://www.colehaan.com/colehaan/home.jsp

Apply: https://www1.apply2jobs.com/colehaan/HVExt/index.cfm?fuseaction=mHvexternal.showPositionDetails&pid=11&lid=11&sid=10

Supports the Store Management team, in the achievement of the store's goals, by providing a positive shopping experience to our customers, through the effective execution of the selling and service culture of Cole Haan.
Core Accountabilities:
Revenue Generation:• Achieve/Exceed personal sales goals and performance metrics while working as a team member to contribute to the overall stores total revenue goals.
Maintaining Customer Centric Brand Experience:• Provide a world class shopping experience by connecting with your customers through meeting and anticipating their needs.
Operational Excellence:• Support the store management team in the achievement of all financial and operational objectives with regards to expense control and loss prevention standards.
• Maintain the appearance of the selling floor; restock and merchandise according to Cole Haan standards and company directives.
Product and Visual Merchandising:• Maintain visual merchandising standards consistent with company brand strategies.
• Partner with management team on the implementation of monthly visual directives.
Management of Human Resources/Creating Team Success:• Contribute to positive employee relations through effective communication, teamwork and partnership with co-worker and the management team.

• High School diploma or equivalent preferred
• Must have two or more years of retail experience
• Contribute to positive employee relations through effective communication, teamwork and partnership with co-worker and the management team.
• Able to perform basic math functions, including addition, subtraction, multiplication and division
• Able to effectively communicate in verbal and written English
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time
• Able to accomplish multiple tasks in a fast-paced environment
• Able to work effectively with others in a team-oriented environment and provide excellent customer service
• Basic computer skills preferred

Thursday, July 25, 2013

LUSH Cosmetics - Now Hiring Staff! (Union Square)

LUSH Fresh Handmade Cosmetics is a rapidly growing, Vancouver-based retailer and manufacturer known worldwide for our unique bath and beauty products, effective skin and hair care, personalized customer service, environmental activism and a fun and funky store atmosphere. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations in the areas of animal rights, human rights and environmental conservation..

We Offer:

A fun and funky store atmosphere where individualism is encouraged
50% off all our products so that you feel fresh everyday
An education in natural ingredients, ethical sourcing, and sustainable hair and skin care practises
The opportunity to participate as an activist in our ethical campaigns

Your core RESPONSIBILITIES will include:

Interacting constantly with customers through product demos and consultations
Learning LUSH product knowledge, history, and practices
Exceeding last year's sales numbers and/or your budget for the day
Participating enthusiastically in store contests, trainings and meetings
Seeking feedback from management and coworkers to improve your performance
Maintaining store standards with pride
Growing in your LUSH knowledge and helping others grow around you

You bring the following QUALIFICATIONS:

Required:

Demonstrated ability to create genuine customer interactions
Demonstrated ability to actively demonstrate LUSH products on our customers
Demonstrated ability to learn LUSH product knowledge and apply it on the floor
Ability to lift 30lbs

Preferred:

Some retail, customer service, beauty or cosmetics experience

How to Apply:

You can apply for this role 3 different ways with your resume and cover letter:

Online at www.lushusa.com/careers
In person at the shop, bring your resume and cover letter in and ask to speak to the Management team!
E-mail the shop directly at unionsquareny@lush.com

Friday, July 12, 2013

Barbour PT Associates

A UNIQUE OPPORTUNITY TO GROW WITHIN AN EXCLUSIVE INTERNATIONAL BRAND.

Barbour is more than just clothing. It is a quiet passion for something lasting and truly authentic. For over 100 years, Barbour has maintained its core values of heritage, durability, fitness for purpose and attention to detail. The brand is well known for its weatherproof waxed cotton outerwear for men, women and children.
Barbour has been awarded three English Royal Warrants, prized marks of true excellence, for its outdoor clothing. Barbour remains true to the unique values of the British countryside, bringing wit, grit and authenticity to its beautiful, functional clothing.

We are seeking- Sales Associates-PT to join our team. Candidates with a minimum of two years experience need only to apply.

Primary Skills:

Barbour associates are friendly, personable and knowledgeable, creating a warm and inviting environment for all of our customers. Our associates have the ability to develop extensive relationships with customers having entrepreneurial confidence, contributing to the development and implementation of quarterly and annual sales plans.

Come join our dynamic team in NYC, if you are passionate about making a difference and seeking career growth with a successful, time tested company. Barbour: lasting promises, lasting products.

Ability to work a flexible work schedule, including nights and weekends is required.

Please email your cover letter and resume to recruiting.us@barbour.com.
Please identify your email in the subject line- SOHO- SALES ASSOCIATE POSITION

For more information on Barbour, please visit our web site: Barbour.com.

Wednesday, June 5, 2013

Part-time Box Office Assistant - Kaufman Music Center

Part-time Box Office assistant position available for Merkin Concert Hall at Kaufman Music Center:
Kaufman Music Center (www.kaufmanmusiccenter.org) is one of New York City's most vibrant cultural organizations, combining the finest in music education for all ages with world class performance in Merkin Concert Hall. Founded in 1952 as a community school for pre-conservatory music training, today's Kaufman Music Center provides entertainment, education, and inspiration for more than 75,000 New Yorkers every year. Kaufman Music Center is made up of three unique divisions: Merkin Concert Hall is renowned for its innovative and diverse programming spanning classical, new music, jazz, popular music and Broadway as well as for its perfect acoustics; Lucy Moses School, New York's largest community arts school, offers classes in music, dance and theater for all ages, backgrounds and skill levels; Special Music School is the only K-8 public school in New York for musically gifted children—and a leading music education innovator..

PRIMARY RESPONSIBILITIES INCLUDE:
  • Maintain the highest standard of customer experience
  • Sell tickets in person and via phone
  • Respond to all phone inquiries and messages
  • Print batch tickets for mailing
  • Fill comp lists
  • Organize will call and distribute at events
  • Catalogue and fill mail orders from brochure mailings
  • General assistant to box office manager
  • Any other duties reasonably related to the functions described above
Qualifications for the position: strong organizational and customer service skills; possesses excellent communication skills; capable of carrying out a wide array of duties; works well in a team environment with minimum supervision; and is responsible and flexible. Must have experience in Box Office or visitor services related work. Previous experience with Tessitura ticketing software is strongly desired.

This position will require consistent evening and weekend availability.

To apply, email letter and resume to jobs@kaufmanmusiccenter.org and include "Box Office Assistant" in the subject line.

Kaufman Center is an Equal Opportunity Employer.

Wednesday, May 22, 2013

Ruia Shoe Boutique Sales Associates Needed

Site: http://www.ruianyc.com/

Apply: http://www.indeed.com/cmp/Ruia-Shoe-Boutique/jobs/Sales-Associate-58701bf3cf4d5393


We are looking for a Part Time Sales Assistant to work at Ruia, a European Shoe boutique in Soho www.RuiaNYC.com.

The hours are Monday -- Saturday 10.30am-7pm and Sundays 11:30am -- 6pm. Your rate of pay will be $10 per hour plus commission for sales. The days required to work are Fridays - Mondays plus additional days as required.

The role involves day to day sales, interacting with customers in person, via telephone and email; maintaining displays and the shop floor; offering style advice ; processing sales.

Prior experience in luxury sales is essential. The role requires someone with a confident outgoing personality and the ability to actually turn people browsers into sales. All customer needs must be met such as bringing up sizes from the store room for them to try on, discussing the collection with them, offering style advice, processing sales, making them feel generally comfortable and aiming to complete a sale.

It is a high end boutique so candidates must be able to interact with clients in a confident and presentable manor.

Must have a keen interest in fashion and desire to work in retail. The boutique is a new small enterprise so candidates have a unique opportunity to be involved in many aspects of fashion and retail including buying, merchandising, marketing and management. Candidates should only apply if this is something that motivates them.

Candidates must only apply if they are comfortable using Microsoft Office Programs including word, outlook, excel.

Key qualities are responsibility, flexibility and confidence when talking to customers.
The base rate of pay is $10 per hour plus commission. There is no cap on commission so the right sales person who is able and motivated to achieve targets has a great opportunity.

Ruia is a high end shoe boutique which opened in December 2010. We carry luxury European shoe designers, most of which cannot be purchased anywhere else in New York.

Candidates should only apply if:
They are available to work immediately and ont he days listed above
They have an interest in and knowledge about fashion retail
They have experience of Sales
To apply, email your recent resume and cover letter detailing your experience in sales, interest in fashion and why you would like to be art of the Ruia team.

Monday, May 6, 2013

Lush 34th Street is Hiring



The Role: Sales Ambassador
We are looking for a dynamic and creative individual to join our Shop Team as a Sales Ambassador.

We Offer:
A fun and funky store atmosphere where individualism is encouraged
50% off all our products so that you feel fresh everyday
An education in natural ingredients, ethical sourcing, and sustainable hair and skin care practises
The opportunity to participate as an activist in our ethical campaigns

Your core RESPONSIBILITIES will include:
Interacting constantly with customers through product demos and consultations
Learning LUSH product knowledge, history, and practices
Exceeding last year's sales numbers and/or your budget for the day
Participating enthusiastically in store contests, trainings and meetings
Seeking feedback from management and coworkers to improve your performance
Maintaining store standards with pride
Growing in your LUSH knowledge and helping others grow around you

You bring the following QUALIFICATIONS:

Required:
Demonstrated ability to create genuine customer interactions
Demonstrated ability to actively demonstrate LUSH products on our customers
Demonstrated ability to learn LUSH product knowledge and apply it on the floor
Ability to lift 30lbs

Preferred:
Some retail, customer service, beauty or cosmetics experience

How to Apply:
You can apply for this role 3 different ways:
Online at www.lushusa.com/careers
In person at the shop, bring your resume and ask for the Manager
E-mail the shop directly at 34thstreet@lush.com  

Thanks for your interest in LUSH! Due to the high volume of applicants, only those applicants selected for an interview will be contacted. Best of luck in your job search!

Equinox Fitness Clubs Hiring

Site: http://www.equinox.com/

We are looking for energetic, creative, and enthusiastic Part-Time Retail Shop Associates to join the Equinox team at its state-of-the-art location in Columbus Circle! This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.

RESPONSIBILITIES:
Responsibilities include, but are not limited to the following:

Sales and Service
- Achieve monthly sales goals (individual and contribution to store monthly goal).
- Immediately greet all customers as they enter the Shop.
- Provide courteous, attentive service throughout the Shop including at fitting room, on sales floor and at checkout.
- Ask questions of each customer to help in determining their needs.
- Suggest items to meet the customer's needs.
- Communicate information to the customer about the quality, style, fabric and fit of merchandise.
- Suggest additional items that may be of interest to customer.
- Thank every customer for visiting the Shop regardless of why they came in (to purchase, make a return or just browsing).
- Handle all returns/exchanges courteously and professionally.
- Participate in all Shop contests with enthusiasm.

Operational Excellence
- Understands job needs and requirements and demonstrates understanding of systems and processes.
- Understands and upholds all company policies and procedures on a consistent basis.
- Successfully complete register and Associate training.
- Has the ability to multi-task and exhibits excellent time management skills to drive the business.
- Ensures all Shop mail has been read, understood and executed as directed within appropriate time frames.
- Keep the Shop neat, clean and organized at all times.
- Adhere to company dress code.
- Use proper phone etiquette and greeting at all times "good morning/afternoon, the Shop at [store location], [associates name] speaking, how may I help you?"
- Follow up on all customer requests and return customer phone calls in a timely manner.
Product Presentation
- Follows all Company Visual Merchandising directives to maximize Shop presentation and sales.
- Enforces and maintains excellent housekeeping and organizational standards in Shops and stockrooms.
- Keep window displays current with newest merchandise.
- Keep stock space clean and organized and cash wrap area free of clutter and merchandise.

Professional Dimension
- Builds effective relationships and partnerships with employees, colleagues, supervisors and clients. Maintain knowledge of all club services, programs and products.
- Refer all non-member customers to sales team.
- Involve Shop MOD and District Shop Manager when appropriate in all loss prevention, personnel or operational issues as they pertain to the overall operation of the Shop and/or club.
- Maintains all Company policies and procedures, embraces and supports Company initiatives.
- Remains flexible and open to alternatives; willingly accepts new or additional responsibilities.
- Treats others with respect and dignity and handles situations in a calm and objective manner.
- Communicate effectively with Shop Manager on all customer service issues.
- Verbally communicates at all levels and with tact and diplomacy.

QUALIFICATIONS:
The successful candidate must have the following experience, skills, and education:
- Enthusiastic, energetic and personable
- Experience in a customer service business. Preferably retail
- Excellent verbal and written communication skills
- Ability to utilize new techniques and ideas
- Hardworking and diligent
- Possess honesty and personal integrity
- Excellent time management, organizational, problem solving and follow-up skills
- Computer literate

COMPENSATION AND BENEFITS:
As a member of the Equinox Team you will receive:
- Competitive Compensation
- Complimentary Club Membership
- Discounts on services, products and much more

HOW TO LEARN MORE:

Please send your resume in Word format with "PT Retail Shop Associate --Columbus Circle" as the subject, along with a cover letter in your email stating your availability to amymagnotta@gmail.com.

Wednesday, April 10, 2013

The Reformation - Sales Positions

Site: http://thereformation.com/

The Reformation is now recruiting for Sales and Sales Floor Supervisor Positions for our Soho Flagship Location. Please come in with your updated resume and meet our management team.

Reformation SoHo

23 Howard Street
New York, New York 10013
212.510.8455

Mon - Sat 12pm - 8pm
Sun 12pm - 7pm

Customer Experience Ninja @ Bonobos (Flatiron)

Bonobos is looking for Customer Experience Ninjas to take our over-the-phone, on-the-web and in-person customer experience to the next level.


PLEASE APPLY HERE --> http://bonobos.theresumator.com/apply/fOPKXN/Customer-Experience-Ninja.html

Quite simply, Bonobos Ninjas play an irreplaceable role in our success as a company. The perfect Ninja aspires to be a fantastic advocate for our customer, delivering superior service and helping design the best service policies and infrastructure in the world.

As one of our late shift Ninja gurus, your energy levels will be high while our late night shoppers hit the site. A strong work ethic, communication skills, high levels of empathy and selling skills are paramount to this position. And since we're the fastest-growing apparel brand ever launched on the internet, your job will be fast-paced and constantly evolving. We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level of tough service issues.

And...you will be called a Ninja, which is day-changing.

You. . .
Are totally cool running the show from 4pm-1am to provide a stellar customer experience for our late night shoppers

Will serve as the front line, on-call resource for all customers via phone, email, live chat and in-person
Can quickly and thoroughly solve problems for customers any time deliveries, transactions and experience don't go 100% as planned.

Are ready to know our catalog and technology inside and out in order to offer style advice and help customers find what products they need to fill their particular needs.

Will work with our leadership team to develop initiatives that improve the customer/Ninja experience
Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams.

Have, at some point in life, worn pants.

We. . .
Value self-awareness, intellectual honesty, judgment, empathy and positive energy - often over career experience.

Work hard because we love what we're doing, but also believe in balance.

Will back up our talk with a competitive compensation and benefits package, challenging projects, random acts of team-wide fun, awesome coworkers and the rare tribal atmosphere that also values individuality.

Tuesday, March 26, 2013

Tutorspree Education Consultants - PT/FT

Site: http://www.tutorspree.com/

Apply: http://boards.greenhouse.io/tutorspree/jobs/101?t=5ygfjn

We are hiring motivated, friendly, and confident part time and full time Sales Associates (we call them Education Consultants) to help execute our goals and power our growth.
Education Consultants are the driving force behind our business, working with students and parents. They make matches between students and tutors, book the initial hours, and manage the relationship to ensure a wonderful overall experience.

If you have the drive and skill needed and are comfortable developing new relationships, managing them, and selling then we should talk.

We are hiring for this role for weekday work hours and for weekends and evenings. Please indicate in your email which role you are applying for. Include a resume.

Responsibilities- Speak with prospective students and parents from all across the country to understand their needs 
- Work with Senior Education Consultants and use Tutorspree's proprietary matching systems to identify and source the perfect tutor 
- Work with our engineering team to continually improve every interaction that clients have with our site

Requirements - You are organized, reliable, friendly and motivated. 
- You enjoy listening to people, talking to them, and helping them figure out what they actually need
- You've always wanted to sell. It's in your blood and it makes you happier than anything else
- You think fast and adapt to rapidly changing circumstances. You never stop thinking about ways to make things better and you always find your way around even the most extreme obstacles

Why work with us? - A mission you can believe in: We're changing the face of a huge and hugely broken piece of education
- opportunities to advance to full time positions
- We're in the heart of TriBeCa, next to the best coffee in the city, and have views of the Freedom Tower
Role starts with hourly pay @ $12/hr

Wednesday, March 20, 2013

Zadig and Voltaire - PT/FT Associates

Site: http://us.zadig-et-voltaire.com/us/


Zadig and voltaire is looking for full time and part time sales associates for their NY stores.

Primary responsibilities include: welcoming and assisting a high-end clientele, introducing clients to our products and building client loyalty, maintaining store standards, replenishing stock and representing the Zadig and Voltaire brand.


Profile

Minimum 3 years experience in luxury retail with a proven ability to build client relationships and meet sales goals. High-end department store experience is a plus.

Ability to prioritize, multitask and perform in a high-energy environment.

Excellent customer service skills.

A strong knowledge of the fashion world and
Compensation: Commensurate with experience

Friday, March 1, 2013

Part-time Busser for Penelope NYC

Site: http://penelopenyc.com/

Apply: http://nyc.poachedjobs.com/jobs/busser-9/?utm_source=Indeed&utm_medium=cpc&utm_campaign=Indeed

Penelope is a bustling (but cozy) neighborhood spot. Our atmosphere is casual, our staff is super friendly, and our food is delicious. Yum.

We are currently seeking a hardworking, smiley pants, experienced busser with open availability! Currently hiring for part-time, with the possibility for more if desired.

Monday, February 11, 2013

Retail Freelance Stylist - Bumble and Bumble

Site: http://www.bumbleandbumble.com/index.tmpl

Apply: http://jobview.monster.com/getjob.aspx?jobid=119244252&WT.mc_n=Indeed_US&from=indeed


B u m b l e   a n d   b u m b l e.


Now hiring a Retail Freelance Stylist



Represent the image, products and culture of the company to the customers at our retail partner accounts (i.e. Sephora, Bloomingdales, Space NK and Blue Mercury).
Customer service and sales are achieved through exceptional communications skills, knowledge of Bb. products and technical styling abilities.

Embody Bb. culture and uphold Bb. standards at all times while making personal appearance a priority by looking professional, appropriate and having an intentional style.

                                                            Responsibilities

Provide full service with consultation, education, sampling, prescription pads, and communicating current special promotional event offerings to all clients at all times.


Deliver exceptional styling services and well-executed styles through use of technical skills.


Provide a welcoming, personal, professional, engaging experience and pull clients to participate in styling sessions.

Meet individual and team goals in term of service, retail sales, and company objectives.


Responsible for complying with individual retail account policies, cultures, dress codes, hygienic standards,  security requirement, and procedures, while being a guest at our retail partners venue.

Qualifications & Skills

Must be licensed hair dresser in the state of NY


Must successfully complete all ongoing education requirements and be passionate about the craft of hairdressing.


Excellent technical styling, customer service, flexibility, ability to work in a fast paced team environment, communication and time-management skills


Ability to assess customer needs and make recommendations

Forward your resume to:
Armani Ibrahim email:  armanii@bumbleandbumble.com

Wednesday, January 16, 2013

PT Box Office Assistant

Website: http://www.kaufmanmusiccenter.org

Box Office AssistantKaufman Music Center
(New York NY)
Kaufman Music Center (www.kaufmanmusiccenter.org) is one of New York City's most vibrant cultural organizations, combining the finest in music education for all ages with world class performance in Merkin Concert Hall. Founded in 1952 as a community school for pre-conservatory music training, today's Kaufman Music Center provides entertainment, education, and inspiration for more than 75,000 New Yorkers every year.  Kaufman Music Center is made up of three unique divisions: Merkin Concert Hall is renowned for its innovative and diverse programming spanning classical, new music, jazz, popular music and Broadway as well as for its perfect acoustics; Lucy Moses School, New York’s largest community arts school, offers classes in music, dance and theater for all ages, backgrounds and skill levels; Special Music School is the only K-12 public school in New York for musically gifted children—and a leading music education innovator.

PRIMARY RESPONSIBILITIES INCLUDE:• Maintain the highest standard of customer experience
• Sell tickets in person and via phone
• Respond to all phone inquiries and messages
• Print batch tickets for mailing
• Fill comp lists
• Organize will call and distribute at events
• Catalogue and fill mail orders from brochure mailings
• General assistant to box office manager
• Any other duties reasonably related to the functions described above

Qualifications for the position: strong organizational and customer service skills; possesses excellent communication skills; capable of carrying out a wide array of duties; works well in a team environment with minimum supervision; and is responsible and flexible.   Must have experience in Box Office or visitor services related work.  Previous experience with Tessitura ticketing software is strongly desired.

This position will require consistent evening and weekend availability.

To apply, email letter and resume to jobs@kaufman-center.org and include “Box Office Assistant” in the subject line.

Kaufman Music Center is an Equal Opportunity Employer.

Friday, October 12, 2012

UNIQLO Visual Associates

Company: http://www.uniqlo.com/us/

Apply Here: https://careers-uniqlo.icims.com/jobs/1014/visual-associate/job?mode=job&iis=Indeed&iisn=Indeed

Visual Associate Opportunity at UNIQLO

We are seeking individuals who aspire to grow and develop into true professionals. At UNIQLO, teamwork is crucial. We encourage team members to take the initiative and actively participate in all aspects of our business. UNIQLO is committed to providing a rewarding workplace filled with challenges and opportunities, where personal growth, responsibility and achievement are limited only by one's efforts and abilities. Satisfying the customer is paramount, and team members maintain an unwavering focus of how to meaningfully contribute to this end. UNIQLO means embracing growth and change. We are committed to a merit-based work environment and fairly assessing employees on ability, growth and achievement—regardless of race, color, national origin, citizenship, religion, sex, age, disability, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local civil laws. We offer career advancement and salary increases to hardworking, committed individuals who consistently generate results. All of our employees, including newly hired part-time staff members, have the potential to take on greater responsibility and rise within our organization such as to the position of store manager.


Job Title: Visual Associate
Location: Store-based
Reporting to: Visual Manager

Position Overview:

The Visual Associate provides solutions to store specific visual and merchandising challenges using brand standards and corporate visual guidelines to maintain brand integrity. The Visual Associate adapts corporate visual direction based on individual store need and inventory levels and drives sales through strategic merchandise placement and compelling displays.
Responsibilities:
* Provide a consistent customer experience by maintaining brand standards for visual presentation, cleanliness and organization throughout the store.
* Ensure all merchandise is represented on the floor in full size runs and proper signage is present.
* Partner with management to prepare for and implement seasonal merchandising presentations and new visual merchandising initiatives.
* Partner with store management team to monitor merchandise sell through and replenishment utilizing sales reports.
* Create visually appealing and brand appropriate displays to drive sell through and react to the needs of the business in the store.
* Adjust lighting to highlight merchandise and displays per company standard.
* Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
* Provide product and brand knowledge to employees and customers.
* Follow all company policy and procedure & notify management of any infractions
* Assist management to identify and resolve issues in the store.
* Support store team to meet and exceed sales goals.
* Assist with special projects as assigned by management
Qualifications:
Required Skills and Abilities:
* Ability to create compelling visual presentations according to company guidelines and brand standards.
* Ability to drive sales through effective merchandise placement and display.
* Excellent eye for detail
* Ability to offer solutions to store specific visual and merchandising challenges using brand standards and HQ direction as a guideline
* Ability to identify potential visual merchandising opportunities and provide creative solutions.
* Ability to work within teams and create partnerships
* Demonstrated ability to prioritize multiple tasks and work with a sense of urgency.

Physical Requirements:
* Ability to effectively communicate with customers and store personnel
* Ability to lift and carry up to 50 lbs
* Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds
* Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing

Schedule Requirements:
* Ability to work a flexible schedule that meets the business needs, including evenings and weekends

Experience:
* 1-2 years retail visual merchandising or display experience

Visual Associate Opportunity at UNIQLO

We are seeking individuals who aspire to grow and develop into true professionals. At UNIQLO, teamwork is crucial. We encourage team members to take the initiative and actively participate in all aspects of our business. UNIQLO is committed to providing a rewarding workplace filled with challenges and opportunities, where personal growth, responsibility and achievement are limited only by one's efforts and abilities. Satisfying the customer is paramount, and team members maintain an unwavering focus of how to meaningfully contribute to this end. UNIQLO means embracing growth and change. We are committed to a merit-based work environment and fairly assessing employees on ability, growth and achievement—regardless of race, color, national origin, citizenship, religion, sex, age, disability, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local civil laws. We offer career advancement and salary increases to hardworking, committed individuals who consistently generate results. All of our employees, including newly hired part-time staff members, have the potential to take on greater responsibility and rise within our organization such as to the position of store manager.


Job Title: Visual Associate
Location: Store-based
Reporting to: Visual Manager

Position Overview:

The Visual Associate provides solutions to store specific visual and merchandising challenges using brand standards and corporate visual guidelines to maintain brand integrity. The Visual Associate adapts corporate visual direction based on individual store need and inventory levels and drives sales through strategic merchandise placement and compelling displays.
Responsibilities:
* Provide a consistent customer experience by maintaining brand standards for visual presentation, cleanliness and organization throughout the store.
* Ensure all merchandise is represented on the floor in full size runs and proper signage is present.
* Partner with management to prepare for and implement seasonal merchandising presentations and new visual merchandising initiatives.
* Partner with store management team to monitor merchandise sell through and replenishment utilizing sales reports.
* Create visually appealing and brand appropriate displays to drive sell through and react to the needs of the business in the store.
* Adjust lighting to highlight merchandise and displays per company standard.
* Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
* Provide product and brand knowledge to employees and customers.
* Follow all company policy and procedure & notify management of any infractions
* Assist management to identify and resolve issues in the store.
* Support store team to meet and exceed sales goals.
* Assist with special projects as assigned by management
Qualifications:
Required Skills and Abilities:
* Ability to create compelling visual presentations according to company guidelines and brand standards.
* Ability to drive sales through effective merchandise placement and display.
* Excellent eye for detail
* Ability to offer solutions to store specific visual and merchandising challenges using brand standards and HQ direction as a guideline
* Ability to identify potential visual merchandising opportunities and provide creative solutions.
* Ability to work within teams and create partnerships
* Demonstrated ability to prioritize multiple tasks and work with a sense of urgency.

Physical Requirements:
* Ability to effectively communicate with customers and store personnel
* Ability to lift and carry up to 50 lbs
* Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds
* Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing

Schedule Requirements:
* Ability to work a flexible schedule that meets the business needs, including evenings and weekends

Experience:
* 1-2 years retail visual merchandising or display experience


Visual Associate Opportunity at UNIQLO

We are seeking individuals who aspire to grow and develop into true professionals. At UNIQLO, teamwork is crucial. We encourage team members to take the initiative and actively participate in all aspects of our business. UNIQLO is committed to providing a rewarding workplace filled with challenges and opportunities, where personal growth, responsibility and achievement are limited only by one's efforts and abilities. Satisfying the customer is paramount, and team members maintain an unwavering focus of how to meaningfully contribute to this end. UNIQLO means embracing growth and change. We are committed to a merit-based work environment and fairly assessing employees on ability, growth and achievement—regardless of race, color, national origin, citizenship, religion, sex, age, disability, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local civil laws. We offer career advancement and salary increases to hardworking, committed individuals who consistently generate results. All of our employees, including newly hired part-time staff members, have the potential to take on greater responsibility and rise within our organization such as to the position of store manager.

Position Overview:

The Visual Associate provides solutions to store specific visual and merchandising challenges using brand standards and corporate visual guidelines to maintain brand integrity. The Visual Associate adapts corporate visual direction based on individual store need and inventory levels and drives sales through strategic merchandise placement and compelling displays.
Responsibilities:
* Provide a consistent customer experience by maintaining brand standards for visual presentation, cleanliness and organization throughout the store.
* Ensure all merchandise is represented on the floor in full size runs and proper signage is present.
* Partner with management to prepare for and implement seasonal merchandising presentations and new visual merchandising initiatives.
* Partner with store management team to monitor merchandise sell through and replenishment utilizing sales reports.
* Create visually appealing and brand appropriate displays to drive sell through and react to the needs of the business in the store.
* Adjust lighting to highlight merchandise and displays per company standard.
* Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
* Provide product and brand knowledge to employees and customers.
* Follow all company policy and procedure & notify management of any infractions
* Assist management to identify and resolve issues in the store.
* Support store team to meet and exceed sales goals.
* Assist with special projects as assigned by management
Qualifications:
Required Skills and Abilities:
* Ability to create compelling visual presentations according to company guidelines and brand standards.
* Ability to drive sales through effective merchandise placement and display.
* Excellent eye for detail
* Ability to offer solutions to store specific visual and merchandising challenges using brand standards and HQ direction as a guideline
* Ability to identify potential visual merchandising opportunities and provide creative solutions.
* Ability to work within teams and create partnerships
* Demonstrated ability to prioritize multiple tasks and work with a sense of urgency.

Physical Requirements:
* Ability to effectively communicate with customers and store personnel
* Ability to lift and carry up to 50 lbs
* Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds
* Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing

Schedule Requirements:
* Ability to work a flexible schedule that meets the business needs, including evenings and weekends
Position Overview:

The Visual Associate provides solutions to store specific visual and merchandising challenges using brand standards and corporate visual guidelines to maintain brand integrity. The Visual Associate adapts corporate visual direction based on individual store need and inventory levels and drives sales through strategic merchandise placement and compelling displays.

Responsibilities:
* Provide a consistent customer experience by maintaining brand standards for visual presentation, cleanliness and organization throughout the store.
* Ensure all merchandise is represented on the floor in full size runs and proper signage is present.
* Partner with management to prepare for and implement seasonal merchandising presentations and new visual merchandising initiatives.
* Partner with store management team to monitor merchandise sell through and replenishment utilizing sales reports.
* Create visually appealing and brand appropriate displays to drive sell through and react to the needs of the business in the store.
* Adjust lighting to highlight merchandise and displays per company standard.
* Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
* Provide product and brand knowledge to employees and customers.
* Follow all company policy and procedure & notify management of any infractions
* Assist management to identify and resolve issues in the store.
* Support store team to meet and exceed sales goals.
* Assist with special projects as assigned by management
* Provide a consistent customer experience by maintaining brand standards for visual presentation, cleanliness and organization throughout the store.
* Ensure all merchandise is represented on the floor in full size runs and proper signage is present.
* Partner with management to prepare for and implement seasonal merchandising presentations and new visual merchandising initiatives.
* Partner with store management team to monitor merchandise sell through and replenishment utilizing sales reports.
* Create visually appealing and brand appropriate displays to drive sell through and react to the needs of the business in the store.
* Adjust lighting to highlight merchandise and displays per company standard.
* Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
* Provide product and brand knowledge to employees and customers.
* Follow all company policy and procedure & notify management of any infractions
* Assist management to identify and resolve issues in the store.
* Support store team to meet and exceed sales goals.
* Assist with special projects as assigned by management

Required Skills and Abilities:
* Ability to create compelling visual presentations according to company guidelines and brand standards.
* Ability to drive sales through effective merchandise placement and display.
* Excellent eye for detail
* Ability to offer solutions to store specific visual and merchandising challenges using brand standards and HQ direction as a guideline
* Ability to identify potential visual merchandising opportunities and provide creative solutions.
* Ability to work within teams and create partnerships
* Demonstrated ability to prioritize multiple tasks and work with a sense of urgency.

Physical Requirements:
* Ability to effectively communicate with customers and store personnel
* Ability to lift and carry up to 50 lbs
* Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds
* Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing

Schedule Requirements:
* Ability to work a flexible schedule that meets the business needs, including evenings and weekends

Wednesday, August 1, 2012

Customer Experience Lead

Company: http://piperlime.gap.com/

Apply Here: https://gapinc.taleo.net/careersection/2/jobdetail.ftl?job=527161&src=JB-10324

A new kind of retail…. The Shortcut to Chic.
 
Piperlime is a new kind of retail offering a unique alternative to today’s department stores, specialty stores and online retailers. Targeting the busy, fashion-involved 25-35 year old, who we refer to as “The Passionista”, Piperlime offers the brands and breadth of a department store, simplified with inspiring shortcuts from a like-minded editor. Our retail store offers an edited point of view selecting from the extensive range of products we carry on line, with the specific location and customer in mind.
 
What makes Piperlime unique……
 
Our “Shortcuts”
  • In a world where we know her shopping choices are endless, Piperlime helps her get right to the good stuff. Our specially curated sections to shop like “Girl on a Budget” or “Girl at The Office” and “Celebrity Guest Editor Picks” are like the go-to pages of her favorite fashion magazines, offering a point of view on the best of the best.
Our “Magic Mix”
  • We carry hundreds of brands, from the iconic and well known, to the undiscovered ones we think she’ll want to know.
  • Our styles are hand-picked across a range of prices from investment pieces to many great finds under $50, offering customers a unique mix of high and low.
The Piperlime “Twist”
  • We believe in having a little fun in everything we do, and in not taking ourselves or fashion too seriously. From our styling point of view, to our propping and packaging, Piperlime always aims to surprise and delight.
THE ROLE:  The Customer Experience Lead's primary responsibility is to assist the leadership team in overseeing the sales floor and ensuring a positive customer experience. The CE Lead will assist in aspects of store operations focusing primarily on the areas of customer engagement including the sales floor, fitting room and cash wrap.
 
ESSENTIAL DUTIES & RESPONSIBILITIES:
 
Sales Generation:
  • Performs Leader on Duty responsibilities as needed.
  • Stays current on goals and priorities as it relates to the selling floor.
  • Offers suggestions to the leadership team about how to improve daily sales trends.
Customer Experience:
  • Sets the example by role modeling great customer service and introducing Piperlime.com to new customers.
  • Ensures that associates are upholding service standards.
  • Handles complex customer situations in compliance with policy and procedures; escalates issues as appropriate.
Staff Supervision:
  • Monitors floor coverage and zoning for the day and takes action according to SPH, UPT, AT and conversion trends using hourly sales reads.
  • Monitors cash wrap to ensure customers are served in accordance with customer service policies and cashier guidelines.
  • Coordinates associate breaks, lunches and shift changes.
  • Logs time and attendance infractions (sick/late/no show); assists the LOD with on‐call shifts.
  • Performs employee personal property checks.
  • Trains, coaches and directs associates on service and how to meet productivity standards.
  • Communicates development feedback of others to the leadership team.
Operations:
  • Upholds all company policies as outlined in the Policy and Procedure Manual, including the Field Employee Policy Guide and Code of Business Conduct.
  • Enforces all Loss Prevention policies, and communicates violations to the leadership team or the Code of Business Conduct Hotline.
  • Responsible for front‐of‐house receiving and assisting vendors.
  • Ensures company standards of neat, clean and organized sales floor, cash wrap and fitting room areas are met.
  • Performs all other duties as assigned.
ORGANIZATION RELATIONSHIPS:
Reports to General Manager and Assistant Managers. Collaborates effectively across teams, Business Partners and departments as needed. 

Qualifications

 
Knowledge, skills & abilities:
  • Excellent selling skills.
  • Excellent communication and organizational skills.
  • Excellent time management skills.
  • Ability to delegate and prioritize tasks and responsibilities.
  • Ability to receive feedback and take action when appropriate.
Minimum educational level:
  • High School graduate or equivalent.
Minimum experience:
  • Six months of Gap Inc. experience preferred.
  • Previous retail experience preferred.
  • Experience supervising teams preferred.
Physical Requirements:
  • Ability to safely lift and carry 30 lbs.
  • Ability to maneuver around the sales floor and stockroom.
Schedule Requirements:
  • Open availability and flexibility to work nights, weekends, store openings and closings, to meet the needs of the business.
This job description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Friday, May 4, 2012

New! H&M Part Time Sales Advisor

Job Description


Optimizes the store's selling by providing the customer with a pleasant shopping experience, including providing customers with garment options and direct service.


Job Responsibility including but not limited to:


Customer Service

  • Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point
  • Answers phones courteously and promptly
Job Knowledge


  • Actively works with garments, including processing, stocking, replenishing, folding, hanging, display and merchandising per H&M guidelines to maximize selling opportunities
  • Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise
  • Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags

Efficiency


  • Executes reductions, price changes, transfers and cash register routines
  • Utilizes established H&M policies and procedures to assist in loss prevention and safety for the store and partners with store management as needed

Team Player


  • Works effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M's store standards
  • Adheres to H&M values and internal standards policies, and procedures contained in the H&M Employee Handbook

Job Requirements


  • High School graduate or equivalent preferred
  • 6 months of experience in customer service, retail industry preferred
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
  • Ability to climb a ladder and use a step stool

Skills, Abilities and Other Requirements:


  • Excellent customer service skills
  • Ability to recognize and execute selling opportunities
  • Ability and willingness to run a cash register
  • Good communication and organizational skills
  • Ability to multi-task in a fast paced environment
  • Ability to take initiative to complete tasks and solve problems
  • Ability to meet deadlines
  • Ability to manage time and prioritize
  • Must be able to work a flexible work schedule including nights and weekends