TD Bank Services Representative

Apply: https://sjobs.brassring.com/TGWEbHost/jobdetails.aspx?jobId=1046946&PartnerId=25404&SiteId=5601


TD is a great organization powered by great people who want to make a difference every day. Our over 85,000 employees world-wide are a big part of what makes TD stand out from any other organization. Every day, we deliver legendary customer and client experiences to our approximately 19 million customers. We’re an award-winning organization that reinvests constantly to ensure future growth.
We’re recognized as an extraordinary place to work that embraces diversity, where everyone is respected and valued. TD is the sixth largest bank in North America by branches, with many exciting and challenging career opportunities in our four key businesses:

• Canadian Personal and Commercial Banking - including TD Canada Trust and TD Insurance
• Wealth Management - including TD Waterhouse and an investment in TD Ameritrade
• U.S. Personal and Commercial Banking - including TD Bank, America’s Most Convenient Bank
• Wholesale Banking - including TD Securities

The Financial Services Representative (FSR) acts as an Insurance licensed employee, providing Customers with additional products & services and acting as wealth referral champion within the Store. FSRs are required to maintain active registration with State Life & Health Insurance licensing. FSRs act in a dual role as FSR and Customer Service Representative and are the primary contact and resource for large/complex credit needs within the store, consistently providing exemplary Customer Service through selling and cross-selling a wide range of banking products, investment and insurance products and services to new and existing Customers. Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry.

• Takes residential mortgage loan applications AND
  offers or negotiates terms of residential mortgage
  loans for compensation or gain
• Sells and cross-sells insurance products to new
  and existing Customers
• Meets with customers and prospects and develops understanding of other financial
  objectives and needs. Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales
• Maintains strong product and sales knowledge and champions core service values. Provides guidance and training to less experienced staff
• Provides sound advice at every Customer interaction to create a positive Customer experience and ensure that the Customer’s financial needs are met
• Contributes to the ongoing improvement of the Customer Experience by leading, coaching and modeling quality service at every Customer interaction
• Responsible for meeting or exceeding specific individual sales goals
• Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain
• Cultivates strong relationships with back office service partners to ensure delivery of high quality customer service, on-going communication needs and operational consistency
• Develops plan to achieve sales goals with assistance from management
• Provides referral and product training to non-licensed branch employees and others as needed

• High School Diploma or equivalent experience
• 1-2 Years of related experience
• Knowledge of retail banking products and services
• Sales ability
• Excellent communication skills
• Customer Services Representative experience helpful
• Developing knowledge of retail investment industry
• Relationship building skills
• Self-directed, with developing ability to plan own activities to achieve sales goals
• Good time management skills
• PC skills
• Life and Health Insurance required within 3 months of employment. Eligible to take licensing maximum of 3 times