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We are looking for energetic, creative,
and enthusiastic Part-Time Retail Shop Associates to join the Equinox
team at its state-of-the-art locations in New York City! This is a great
position for a candidate looking to make a significant impact in a
growing and dynamic organization.
RESPONSIBILITIES:
Responsibilities include, but are not limited to the following:
Sales and Service
- Achieve monthly sales goals (individual and contribution to store monthly goal).
- Immediately greet all customers as they enter the Shop.
- Provide courteous, attentive service throughout the Shop including at fitting room, on sales floor and at checkout.
- Ask questions of each customer to help in determining their needs.
- Suggest items to meet the customer's needs.
- Communicate information to the customer about the quality, style, fabric and fit of merchandise.
- Suggest additional items that may be of interest to customer.
- Thank every customer for visiting the Shop regardless of why they came in (to purchase, make a return or just browsing).
- Handle all returns/exchanges courteously and professionally.
- Participate in all Shop contests with enthusiasm.
Operational Excellence
- Understands job needs and requirements and demonstrates understanding of systems and processes.
- Understands and upholds all company policies and procedures on a consistent basis.
- Successfully complete register and Associate training.
- Has the ability to multi-task and exhibits excellent time management skills to drive the business.
- Ensures all Shop mail has been read, understood and executed as directed within appropriate time frames.
- Keep the Shop neat, clean and organized at all times.
- Adhere to company dress code.
- Use proper phone etiquette and greeting at all times "good morning/afternoon, the Shop at [store location], [associates name] speaking, how may I help you?"
- Follow up on all customer requests and return customer phone calls in a timely manner.
Product Presentation
- Follows all Company Visual Merchandising directives to maximize Shop presentation and sales.
- Enforces and maintains excellent housekeeping and organizational standards in Shops and stockrooms.
- Keep window displays current with newest merchandise.
- Keep stock space clean and organized and cash wrap area free of clutter and merchandise.
Professional Dimension
- Builds effective relationships and partnerships with employees, colleagues, supervisors and clients. Maintain knowledge of all club services, programs and products.
- Refer all non-member customers to sales team.
- Involve Shop MOD and District Shop Manager when appropriate in all loss prevention, personnel or operational issues as they pertain to the overall operation of the Shop and/or club.
- Maintains all Company policies and procedures, embraces and supports Company initiatives.
- Remains flexible and open to alternatives; willingly accepts new or additional responsibilities.
- Treats others with respect and dignity and handles situations in a calm and objective manner.
- Communicate effectively with Shop Manager on all customer service issues.
- Verbally communicates at all levels and with tact and diplomacy.
RESPONSIBILITIES:
Sales and Service
- Achieve monthly sales goals (individual and contribution to store monthly goal).
- Immediately greet all customers as they enter the Shop.
- Provide courteous, attentive service throughout the Shop including at fitting room, on sales floor and at checkout.
- Ask questions of each customer to help in determining their needs.
- Suggest items to meet the customer's needs.
- Communicate information to the customer about the quality, style, fabric and fit of merchandise.
- Suggest additional items that may be of interest to customer.
- Thank every customer for visiting the Shop regardless of why they came in (to purchase, make a return or just browsing).
- Handle all returns/exchanges courteously and professionally.
- Participate in all Shop contests with enthusiasm.
Operational Excellence
- Understands job needs and requirements and demonstrates understanding of systems and processes.
- Understands and upholds all company policies and procedures on a consistent basis.
- Successfully complete register and Associate training.
- Has the ability to multi-task and exhibits excellent time management skills to drive the business.
- Ensures all Shop mail has been read, understood and executed as directed within appropriate time frames.
- Keep the Shop neat, clean and organized at all times.
- Adhere to company dress code.
- Use proper phone etiquette and greeting at all times "good morning/afternoon, the Shop at [store location], [associates name] speaking, how may I help you?"
- Follow up on all customer requests and return customer phone calls in a timely manner.
Product Presentation
- Follows all Company Visual Merchandising directives to maximize Shop presentation and sales.
- Enforces and maintains excellent housekeeping and organizational standards in Shops and stockrooms.
- Keep window displays current with newest merchandise.
- Keep stock space clean and organized and cash wrap area free of clutter and merchandise.
Professional Dimension
- Builds effective relationships and partnerships with employees, colleagues, supervisors and clients. Maintain knowledge of all club services, programs and products.
- Refer all non-member customers to sales team.
- Involve Shop MOD and District Shop Manager when appropriate in all loss prevention, personnel or operational issues as they pertain to the overall operation of the Shop and/or club.
- Maintains all Company policies and procedures, embraces and supports Company initiatives.
- Remains flexible and open to alternatives; willingly accepts new or additional responsibilities.
- Treats others with respect and dignity and handles situations in a calm and objective manner.
- Communicate effectively with Shop Manager on all customer service issues.
- Verbally communicates at all levels and with tact and diplomacy.
Job Requirements
The successful candidate must have the following experience, skills, and education:
- Enthusiastic, energetic and personable
- Experience in a customer service business. Preferably retail
- Excellent verbal and written communication skills
- Ability to utilize new techniques and ideas
- Hardworking and diligent
- Possess honesty and personal integrity
- Excellent time management, organizational, problem solving and follow-up skills
- Computer literate
Please apply online at equinox.careers.com. While we appreciate
every applicant’s interest, only those under consideration will be
contacted. EOE
- Enthusiastic, energetic and personable
- Experience in a customer service business. Preferably retail
- Excellent verbal and written communication skills
- Ability to utilize new techniques and ideas
- Hardworking and diligent
- Possess honesty and personal integrity
- Excellent time management, organizational, problem solving and follow-up skills
- Computer literate
ADDITIONAL INFORMATION
As a member of the Equinox Team you will receive:
- Competitive compensation plan
- Complimentary club membership
- Discounts on services, products and much more
Company Overview
For over 20 years, Equinox has created an
unparalleled experience that engages members in fitness and wellbeing,
delivering transformative results. We have a growing portfolio of
properties across the United States, as well as a location in London and
coming soon to Toronto.
Our clubs are uniquely designed to provide unprecedented service, innovative fitness programming and restorative wellness treatments all setting the stage for the ultimate in performance and rejuvenation.
We have the distinction of featuring the most sought after group fitness instructors, personal trainers, strength and cardio equipment and experts in wellness. Using the most progressive and innovative techniques, our team motivates members to achieve results.
Known for our luxurious design and impeccable attention to detail, we are leaders in innovation. From personal training to group fitness to the locker rooms, not a single aspect of the member experience is overlooked.
Our clubs embody quality, movement and energy.
Our clubs are uniquely designed to provide unprecedented service, innovative fitness programming and restorative wellness treatments all setting the stage for the ultimate in performance and rejuvenation.
We have the distinction of featuring the most sought after group fitness instructors, personal trainers, strength and cardio equipment and experts in wellness. Using the most progressive and innovative techniques, our team motivates members to achieve results.
Known for our luxurious design and impeccable attention to detail, we are leaders in innovation. From personal training to group fitness to the locker rooms, not a single aspect of the member experience is overlooked.
Our clubs embody quality, movement and energy.
