Customer Service Specialist - Best Buy

Apply: http://www.bestbuy-jobs.com/job/New-York-Customer-Service-Specialist-Cashier-Job-NY/57507900/?feedId=372&campaignId=23&utm_source=Indeed

Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

What does a Customer Service Specialist do?
At Best Buy our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich the lives our customers through technology and all its possibilities. If you have a passion and curiosity for what is possible and enjoy people, we invite you to join us on this mission.

A Customer Service Associate facilitates a variety of transactions and customer interactions, including returns, exchanges, trade-ins, recycling, defective products and repair questions. They partner with other employees, including Geek Squad, to ensure customer needs are met end-to-end.

As a Customer Service Specialist you will:

• Partner with other employees to ensure customers’ end-to-end needs for are met and that no customer is left unserved or under-served.
• Provide friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while providing velocity solutions to customers.
• Develop strong relationships with customers by becoming a trusted advisor and partner in assisting them in making technology more functional in their lives.
• Utilize all relevant sales tools (including Path to Excellence) to assist profitable growth drive and exceed department and individual goals.
• Help answer questions and resolve customer issues.
• Engage customers using Best Buy Selling Skills while providing fast and friendly processing of all transaction types

What are the Professional Requirements of a Customer Service Specialist?

Basic Qualifications:

• High School Diploma or equivalent
• 3-6 months experience working in customer service or sales