Customer Happiness Associate - Baked by Melissa (Union Square)

Baked by Melissa is seeking an energetic and detail-oriented Customer Happiness Associate to join our awesome Customer Happiness Team! This position is responsible for providing a consistently great customer service experience by phone and email.

ESSENTIAL RESPONSIBILITIES

- Manages a high volume of incoming customer phone calls and emails
- Responds to customer requests and/or inquiries
- Completes customer orders for Pick Up, Delivery, and Shipping
- Communicates with Delivery Team and Shipping Team to facilitate successful execution of all orders
- Seeks to make every customer's experience with our Customer Happiness Team one that is positive, special, and memorable!

DESIRED SKILLS

- Excellent communication skills, both verbal and written
- Advanced understanding of English language structure, including grammar and punctuation
- Engaging phone manner
- Computer savvy, Mac experience a plus
- Ability to work well in a busy environment
- MUST be available to work the following shifts: Tuesday - Thursday, 1:30 PM - 10:00 PM and Friday - Saturday, 2:30 PM - 11:00 PM

EDUCATION & EXPERIENCE

- A Bachelor's Degree from an accredited University is preferred
- Minimum one (1) year experience in a comparable position

BENEFITS

- Paid time off
- Performance based bonus potential
- TransitChek (pre-tax commuter benefits)
- And of course, a discount on our bite-size cupcakes!

To apply, please visit the link below:

http://bakedbymelissa.theresumator.com/apply/bDoEhu/Customer-Happiness-Associate.html?source=CRAG