Opera Center Customer Service Associate

Opera Center Customer Service Associate
OPERA America
(New York NY)


Reports to: Director of the Opera Center
Department: Opera Center
Status: Part-time/Non-exempt
Hours: Variable schedule, Night and weekend work will be required

Organizational Summary:
OPERA America, the national service organization for opera, leads and serves the entire opera community, supporting the creation, presentation and enjoyment of opera. Artistic services help opera companies and creative and performing artists to improve the quality of productions and increase the creation and presentation of North American works. Information, technical and administrative services to opera companies reflect the need for strengthened leadership among staff, trustees and volunteers. Education, audience development and community services are designed to enhance all forms of opera enjoyment.

OPERA America owns and operates the National Opera Center, at 330 Seventh Avenue, New York City. The National Opera Center, which houses OPERA America’s administrative offices, contains an audition recital hall with removable seating for 75 people, a large rehearsal hall, education center, ten vocal studios, a media suite equipped for recording and streaming, score and recording library, meeting and hospitality spaces, state-of-the-art technology, guest offices and work stations.

The National Opera Center is widely recognized as the informal headquarters and base of operations for the opera industry and serves as a catalyst for the field’s long term health and creativity. The facility serves the full range of activities essential to the field’s work including auditioning, vocal and dramatic coaching, design presentation, co-productions, group meetings (with videoconferencing capabilities), professional development seminars, donor hosting and cultivation, and research. It is the locus for the conduct of industry business, bringing together administrators, creative artists, professionals and patrons from across the country and around the world.

Position Summary:
Opera Center Customer Service Associates work closely with the Director of the Opera Center, Opera Center Technical Manager, and Opera Center Coordinator to ensure that the Opera Center is a welcoming, motivating, stimulating facility that allows artists and artistic staff to produce excellent work in a supportive and caring environment that understands their unique pressures and needs. Opera Center Customer Service Associates contribute to the National Opera Center’s success by ensuring the highest customer service and quality standards are met. This is accomplished by providing each customer with prompt service, attention and the highest value product.

Essential Duties and Responsibilities:
Welcome and connects with every guest of the Opera Center
Respond to customer needs in a courteous, timely and effective manner
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints and trouble shoot minor issues
Obtain and evaluate all relevant information to handle inquiries and complaints
Process orders, forms, applications and requests
Perform customer and member verifications
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Follow up on customer interactions
Direct requests and unresolved issues to the Opera Center management
Liaise with building maintenance
Fulfill special A-V/technology and room set up requirements for rentals as needed
Other duties as assigned

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ideal candidate must possess excellent interpersonal skills to work with and motivate all levels of staff, volunteers, artists and outside constituents. Excellent oral, written, communication, collaborative and administrative skills are essential. Other skills necessary include an attention to detail and accuracy; sound judgment and a strong customer service orientation.

Other Requirements:
Position requires lifting and carrying weight in excess of 20 lbs as well as the ability to bend, twist and reach. Position also requires working nights and weekends as per the weekly schedule.

Salary and Compensation:
Salary will be commensurate with experience.

To apply, send cover letter, resume and salary history to Stephanie Helms, Director of the Opera Center, SHelms@operaamerica.org.

No phone calls, please.
Website: http://www.operaamerica.org