Customer Happiness Associate - Baked by Melissa (Union Square)

Baked by Melissa is seeking an energetic and detail-oriented Customer Happiness Associate to join our awesome Customer Happiness Team! This position is responsible for providing a consistently great customer service experience by phone and email.

ESSENTIAL RESPONSIBILITIES

- Manages a high volume of incoming customer phone calls and emails
- Responds to customer requests and/or inquiries
- Completes customer orders for Pick Up, Delivery, and Shipping
- Communicates with Delivery Team and Shipping Team to facilitate successful execution of all orders
- Seeks to make every customer's experience with our Customer Happiness Team one that is positive, special, and memorable!

DESIRED SKILLS

- Excellent communication skills, both verbal and written
- Advanced understanding of English language structure, including grammar and punctuation
- Engaging phone manner
- Computer savvy, Mac experience a plus
- Ability to work well in a busy environment
- MUST be available to work the following shifts: Tuesday - Thursday, 1:30 PM - 10:00 PM and Friday - Saturday, 2:30 PM - 11:00 PM

EDUCATION & EXPERIENCE

- A Bachelor's Degree from an accredited University is preferred
- Minimum one (1) year experience in a comparable position

BENEFITS

- Paid time off
- Performance based bonus potential
- TransitChek (pre-tax commuter benefits)
- And of course, a discount on our bite-size cupcakes!

To apply, please visit the link below:

http://bakedbymelissa.theresumator.com/apply/bDoEhu/Customer-Happiness-Associate.html?source=CRAG

Baked By Melissa - Assistant Store Managers

Site: http://www.bakedbymelissa.com/checkout/index.aspx

Apply: http://bakedbymelissa.theresumator.com/apply/job_20130514211252_6ZZVTR7WLJYKCXQT/Assistant-Store-Manager-NYC-Stores.html?source=INDE

Baked by Melissa is searching for great Assistant Store Managers to join our Store Leadership team!  Looking to grow your professional career?  Having opened eleven Baked by Melissa stores in NYC and NJ since March 2009, there's definitely room to grow with us!

The Assistant Store Manager position is a great opportunity for an entry-level candidate to learn the ins and outs of Baked by Melissa store management and gain hands-on experience in employee relations, leadership, and training and development.

The ideal candidate for this position enjoys interacting with lots of different people on a daily basis (a true "people person"), and thrives in a fast-paced work environment.  We're looking for someone with an always-positive attitude and a desire to learn and grow with our company.  A management background is not required to be a successful Assistant Store Manager - all of our store managers are thoroughly trained in the skills and knowledge they'll need to be successful in their new role!

ESSENTIAL FUNCTIONS

• Supports the General Manager in managing the daily operation of a Baked by Melissa store, focusing on employee leadership and development, customer service, and product quality
• Trains new hires in Baked by Melissa policies, protocols, and product knowledge; implements seasonal and promotion-specific training programs throughout the year
• Coaches store employees through verbal performance feedback, and monitors employee performance on an ongoing basis
• Identifies and develops high-potential employees, and recommends employees for promotion
• Maintains a highly ethical, team-driven, and customer-focused work environment

DESIRED SKILLS

• A postive, upbeat attitude is a must!
• Strong communication skills, both verbal and written
• A minimum committment of 30 hours per week is required
• Some holiday and weekend availablity is required

EDUCATION & EXPERIENCE

• High school diploma or equivalent is required
• Experience in a similar work environment is preferred

BENEFITS & COMPENSATION

• $13.50 regular hourly rate; $20.25 overtime
• TransitChek Commuter Benefits (pre-tax dollars to pay for your commute)
• And of course, a discount on our bite-size cupcakes!

Baked by Melissa - PT Counterperson

Company: http://www.bakedbymelissa.com/checkout/index.aspx

Apply: http://bakedbymelissa.theresumator.com/apply/EbZg1q/Counterperson.html

Baked by Melissa is seeking Counterpersons that will pride themselves in going above and beyond to exceed the expectations of our customers!

Looking to grow your professional career? Having opened nine locations in Manhattan since March 2009, there’s definitely room to grow with us!

ESSENTIAL FUNCTIONS
• Customer service! Greeting customers with a genuine smile and personable attitude.
• Cupcakes! Neatly boxing cupcakes and knowing the ins and outs of our product.
• Cleanliness! Maintaining a sparkling clean store.
• Handling register transactions.

DESIRED SKILLS
•  A positive, upbeat attitude is a must!
•  A minimum of three shifts is required (approximately 15 hours a week.)
•  Some holiday and weekend availability is required.

EDUCATION & EXPERIENCE

• High school diploma or equivalent is required.
• Experience in a similar work environment is preferred.

If you were referred by a current Baked by Melissa employee, let us know!

*Please include your weekday and weekend availability in your cover letter.

Baked by Melissa - Seasonal Back-of-House

Company: http://www.bakedbymelissa.com/

Apply Here: http://bakedbymelissa.theresumator.com/apply/002cQK/Seasonal-Back-Of-House.html?source=INDE

Baked by Melissa is seeking entry level Back of House staff members to support the operation of our stores. This is a seasonal position that will begin in mid-November for a duration of approximately 4 weeks. Please only apply if you are interested in seasonal employment and have full availability for the duration of employment. There is potential for this position to become part-time based on individual performance.

ESSENTIAL RESPONSIBILITIES

• Maintain a clean and organized back of house area.
• Provide support to front of house counter positions.
• Assemble cupcake boxes, neatly box cupcakes, and ensure products are properly stored at all times.
• Delivers cupcake orders in Manhattan from Battery Park to 110th Street. Comfortable navigating through Manhattan is definitely a plus.
• This position requires prepping food that is already cooked - cooking/baking experience is NOT required.

DESIRED SKILLS

• Great attitude and a lot of energy!
• Basic computer skills are required (Mac preferred)
• Must be able to lift 50 lbs.
• Valid driver's license is preferred, but not required.

EDUCATION & EXPERIENCE

• High school diploma or equivalent is required.
• Experience in a similar work environment is preferred.

BENEFITS

• TransitChek (pretax commuter benefits)
• Paid weekly (every Friday)
• And of course, a discount on our bite-sized cupcakes!

Seasonal Back-of-House - Baked by Melissa

Company: http://www.bakedbymelissa.com/

Apply Here: http://bakedbymelissa.theresumator.com/apply/002cQK/Seasonal-Back-Of-House.html?source=INDE

Baked by Melissa is seeking entry level Back of House staff members to support the operation of our stores. This is a seasonal position that will begin in mid-November for a duration of approximately 4 weeks. Please only apply if you are interested in seasonal employment and have full availability for the duration of employment. There is potential for this position to become part-time based on individual performance.

ESSENTIAL RESPONSIBILITIES

• Maintain a clean and organized back of house area.
• Provide support to front of house counter positions.
• Assemble cupcake boxes, neatly box cupcakes, and ensure products are properly stored at all times.
• Deliveries may be required. Comfortable navigating through Manhattan is a plus.
• This position requires prepping food that is already cooked - cooking/baking experience is NOT required.

DESIRED SKILLS

• Great attitude and a lot of energy!
• Basic computer skills are required (Mac preferred)
• Must be able to lift 50 lbs.
• Valid driver's license is preferred, but not required.

EDUCATION & EXPERIENCE

• High school diploma or equivalent is required.
• Experience in a similar work environment is preferred.

BENEFITS

• TransitChek (pretax commuter benefits)
• Paid weekly (every Friday)
• And of course, a discount on our bite-sized cupcakes!