ideeli Store Associates

Site: http://www.ideeli.com/

Apply: https://www7.ultirecruit.com/IDE1003/jobboard/JobDetails.aspx?__ID=*5870BADD985C797F
 
Do you strive to be part of a team that is revolutionizing retail? Do you dream of working for an online retail company that is constantly evolving at the forefront of fashion and e-commerce? We’ve created a culture that’s entrepreneurial, hard-working, fun-loving and ego-free. It’s a winning formula, so much so that we’ve doubled our headcount in a year’s time and attracted brilliant minds across a variety of industries. Most importantly, joining our team will give you the opportunity to work in a fun and fast-paced environment.

ideeli is a premiere online retailer specializing in limited time sales, launched in 2007 and headquartered in New York City. Our virtual store features everything from fashion for men, women and children, to home décor and accessories. Every day ideeli launches new sales featuring hot brands at exclusive prices, offering the thrill of discovery and the satisfaction of a deal.

ideeli has acquired over 5 million members in the US, and new shoppers are discovering us every single day. A testament to our growth is our prestigious #1 position on the 2011 Inc. 500 List of America's Fastest Growing Private Companies.

Membership is free and it's easy to join. Learn more at www. ideeli.com.

We are currently expanding our Customer Service team. We are looking for individuals who thrive in a fast-paced, rapidly evolving environment. We are willing to train the right candidates since this is an entry level position. The ideal candidate will have extraordinary customer service, interpersonal and logistical skills, high attention to detail, and the communication skills necessary to work directly with our members. 

 Responsibilities:
•Fielding and processing customer inquiries
•Catering to client merchandise requests and questions
•Monitoring and servicing open issues through completion
•Maintaining an open level of communication with our merchants and the ideeli staff, including but not limited to our accountants, merchandising and warehouse teams to respond to customer inquiries 
•Monitoring the customer experience on a day-to-day basis to detect and solve problems as they arise
•Responding to merchandise inquiries from clients
•Analyzing and reporting any technical difficulties, in concert with internal technical staff
•Assisting in various aspects of managing the customer relationship
 •Must be internet savvy – Web Browsers, Email, IM, ability to trouble-shoot and fix minor problems
•Ability to quickly identify, empathize, establish trust, and solve a member’s problem
•High degree of competency with Microsoft Office – Excel a MUST
•Professional and articulate with strong interpersonal skills and the ability to wow our members
•Excellent writing skills with the ability to get your point across easily
•Strong computer navigation skills, such as the ability to open and quickly toggle between at least five windows at a time and frequently use keyboard commands rather than relying on menus
• Positive, can-do attitude and a friendly personality
• Knowledge of Google Docs a plus