HandM - Sales Advisor

Company: http://career.hm.com/content/hmcareer/en_us.html

Apply Here: http://career.hm.com/content/hmcareer/en_us/findjob/jobs/imported/2012/10/24/00137859.html?src=JB-10660

Overall Job Function: Optimizes the store's selling by providing the customer with a pleasant shopping experience, including providing customers with garment options and direct service.

Job Responsibility including but not limited to:

Customer Service

• Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point
• Answers phones courteously and promptly

Job Knowledge

• Actively works with garments, including processing, stocking, replenishing, folding, hanging, display and merchandising per H&M guidelines to maximize selling opportunities
• Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise
• Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags

Efficiency

• Executes reductions, price changes, transfers and cash register routines
• Utilizes established H&M policies and procedures to assist in loss prevention and safety for the store and partners with store management as needed

Team Player

• Works effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M's store standards
• Adheres to H&M values and internal standards policies, and procedures contained in the H&M Employee Handbook

Financial Accountability: None

Minimum Candidate Qualifications:

• High School graduate or equivalent preferred
• 6 months of experience in customer service, retail industry preferred
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
• Ability to climb a ladder and use a step stool

Skills, Abilities and Other Requirements:

• Excellent customer service skills
• Ability to recognize and execute selling opportunities
• Ability and willingness to run a cash register
• Good communication and organizational skills
• Ability to multi-task in a fast paced environment
• Ability to take initiative to complete tasks and solve problems
• Ability to meet deadlines
• Ability to manage time and prioritize
• Must be able to work a flexible work schedule including nights and weekends