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Application Site: http://mosaic.taleo.net/careersection/10200/jobdetail.ftl?job=727241&src=JB-11140
Description
Mosaic Sales Solutions is a full-service marketing agency that delivers successful brand experiences for various high profile clients directly to the people who buy them. Ad Age recently included us in their 2010 Best Places to Work in Marketing and Media list, and we are about to expand our team!
We are currently looking for a Part-Time Customer Engagement Specialist to join our innovative, growing company.
Are you someone that spends free time watching home improvement shows on channels such as HGTV or DIY? Do you enjoy weekend projects like painting a room or installing a new light fixture? If so, this may be a perfect opportunity for you.
The Customer Engagement Specialist will be primarily responsible for driving brand awareness and advocacy through hands on product education and demonstration. Along with product education and demonstration, your ability to build relationships and maintain strong partnerships with store personnel is important in achieving the goals of this program.
The Customer Engagement Specialist will:
- Engage and excite customers and Retail Sales Associates creatively with inspirational product demonstrations and a communication style that explains certain handyman trades using layman's terms.
- Generate in-store buzz by educating customers how to use certain products in their own home.
- Make a significant contribution towards sales and improve the consumer buying experience through effective product training of store personnel.
- Deliver training through direct engagement or group presentations. Training should be consistent with program goals.
- Responsible for maintaining, cleaning, troubleshooting and maintaining demonstration areas, providing customers the best possible product experience.
- Complete call reports and on-going training in a timely manner, meeting all deadlines.
Qualifications
- Possess experience / comfort level with performing home repairs and improvements such as painting, carpentry, plumbing, electrical, etc.
- Bilingual preferred.
- Customer service and construction experience preferred.
- Comfortable with face-to-face presentations and demonstrations.
- 'Working knowledge' of basic tools and interest in new home improvement products.
- Must be able to comfortably lift 40lbs and 'light' assembly of demo items and display areas.
- Willingness to "get your hands dirty".
- Available to work part-time, Friday through Sunday, during peak retail hours between 10:00am to 5:00pm (5 to 6 hour shifts per day)
- Must reside within the assigned territory.
- Ideal candidate is also extroverted, motivated and confident working with people and has a truly magnetic personality.
- High energy with interest working in a fast- paced environment.
Who is Mosaic?
Consistently voted one of the best places to work, Mosaic provides people, technology, and analytics to support the sales and marketing of world-class brands that you know and use every day. Our clients are Fortune 500 companies with high expectations and forward-thinking philosophies. Together as a TEAM we deliver for them every day. Mosaic is not about standing out from the crowd - We lead it!
