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Apply: http://birchbox.theresumator.com/apply/WXWlfZ/Part-Time-Customer-Operations-Associate.html?source=INDE
Birchbox is a disruptive eCommerce company on a mission to change the way that lifestyle products are purchased online. We combine a subscription service that delivers high-end samples directly to members with an online shop and original editorial content. Our platform revolutionizes the way customers discover products and gives our brand partners a better way to access customers.
Launched in the fall of 2010, we have quickly grown to be the definitive leader in the field of subscription retail. We are one of the fastest growing startups in New York and have the backing of top tier VC firms Accel Partners and First Round Capital. We’ve been covered in Marie Claire, Cosmopolitan, The Huffington Post, Fast Company and more. To keep up with this fast growth, we are building a team of energized executers who want to be part of creating a truly new business model. We are results driven and creative, and aim to delight our customers in every way possible.
Position Overview
Our subscriber base is growing quickly and we are looking for Part-Time Operations Associates to work about 10-15 hours a week from our New York City office to help our team maintain our high standards for customer service. Our Operations team goal is to provide an amazing experience to each and every customer during all of their interactions with Birchbox. Our Operations Associates are the heart of our business and have a major impact on the bottom line of our continued success.
Please Note: We'll need you to work a minimum of 10 hours a week and your schedule might change week to week depending on customer needs so the more flexibility you have, the better. You must be able to commute to our New York City office in the Flatiron District.
Responsibilities
- You will act as the voice of Birchbox, spending your time on the front lines consulting to our amazing customers: answering their calls, emails and finding creative resolutions to problems
- You will partner closely with our logistics team to ensure consistent and accurate delivery of boxes
- You will be called upon to process the reshipment of our monthly boxes and samples
- You will be responsible for maintaining accurate documentation of transactions and keeping our customer records up-to-date
Experience in retail or customer service focused environment a plus
You…
… are a go getter and eager to take on any customer’s challenge.
…are a strategic problem solver – you constantly have ideas for how to make a situation or service more efficient and successful
…are willing to roll up your sleeves and do whatever it takes to get your job done
…are naturally organized
…love to have fun at work!
…think quickly on your toes to resolve issues as they arise
…love the feeling of having a happy customer and are willing to go above and beyond to make that happen
…are motivated by being part of a fast paced, start-up environment and have the mindset that no job is too small
Why Birchbox
• You’ll get to be part of supporting a revoluationary customer experience
• You can dive into our crazy supply of beauty products – test them sometimes before they even hit the shelves (there’s plenty for men too!)
• Good snacks.
• We’re all about having fun. We are an energetic, innovative team that laughs a lot.
