Opera Center Customer Service Associate

Opera Center Customer Service Associate
OPERA America
(New York NY)


Reports to: Director of the Opera Center
Department: Opera Center
Status: Part-time/Non-exempt
Hours: Variable schedule, Night and weekend work will be required

Organizational Summary:
OPERA America, the national service organization for opera, leads and serves the entire opera community, supporting the creation, presentation and enjoyment of opera. Artistic services help opera companies and creative and performing artists to improve the quality of productions and increase the creation and presentation of North American works. Information, technical and administrative services to opera companies reflect the need for strengthened leadership among staff, trustees and volunteers. Education, audience development and community services are designed to enhance all forms of opera enjoyment.

OPERA America owns and operates the National Opera Center, at 330 Seventh Avenue, New York City. The National Opera Center, which houses OPERA America’s administrative offices, contains an audition recital hall with removable seating for 75 people, a large rehearsal hall, education center, ten vocal studios, a media suite equipped for recording and streaming, score and recording library, meeting and hospitality spaces, state-of-the-art technology, guest offices and work stations.

The National Opera Center is widely recognized as the informal headquarters and base of operations for the opera industry and serves as a catalyst for the field’s long term health and creativity. The facility serves the full range of activities essential to the field’s work including auditioning, vocal and dramatic coaching, design presentation, co-productions, group meetings (with videoconferencing capabilities), professional development seminars, donor hosting and cultivation, and research. It is the locus for the conduct of industry business, bringing together administrators, creative artists, professionals and patrons from across the country and around the world.

Position Summary:
Opera Center Customer Service Associates work closely with the Director of the Opera Center, Opera Center Technical Manager, and Opera Center Coordinator to ensure that the Opera Center is a welcoming, motivating, stimulating facility that allows artists and artistic staff to produce excellent work in a supportive and caring environment that understands their unique pressures and needs. Opera Center Customer Service Associates contribute to the National Opera Center’s success by ensuring the highest customer service and quality standards are met. This is accomplished by providing each customer with prompt service, attention and the highest value product.

Essential Duties and Responsibilities:
Welcome and connects with every guest of the Opera Center
Respond to customer needs in a courteous, timely and effective manner
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints and trouble shoot minor issues
Obtain and evaluate all relevant information to handle inquiries and complaints
Process orders, forms, applications and requests
Perform customer and member verifications
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Follow up on customer interactions
Direct requests and unresolved issues to the Opera Center management
Liaise with building maintenance
Fulfill special A-V/technology and room set up requirements for rentals as needed
Other duties as assigned

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ideal candidate must possess excellent interpersonal skills to work with and motivate all levels of staff, volunteers, artists and outside constituents. Excellent oral, written, communication, collaborative and administrative skills are essential. Other skills necessary include an attention to detail and accuracy; sound judgment and a strong customer service orientation.

Other Requirements:
Position requires lifting and carrying weight in excess of 20 lbs as well as the ability to bend, twist and reach. Position also requires working nights and weekends as per the weekly schedule.

Salary and Compensation:
Salary will be commensurate with experience.

To apply, send cover letter, resume and salary history to Stephanie Helms, Director of the Opera Center, SHelms@operaamerica.org.

No phone calls, please.
Website: http://www.operaamerica.org

Tommy Bahama Associates

Website: http://www.tommybahama.com/

Apply: http://jobview.monster.com/getjob.aspx?jobid=117613494&WT.mc_n=Indeed_US&from=indeed

Tommy Bahama defines relaxed, sophisticated, island-inspired living, with a complete collection of men's and women's sportswear, denim, swimwear, accessories, a complete home collection and restaurants. Tommy Bahama is looking for a qualified Sales Associate to join our efforts to create an island lifestyle that inspires the world to relax.

MISSION
Take responsibility for achieving individual and team sales goals. Enhance the guest's experience by providing prompt, friendly, knowledgeable, and professional service that supports Tommy Bahamas' Retail Mission Statement, Core Values and Service Excellence techniques.
KEY RESULTS AREAS

• Genuinely greet all guests with a friendly smile and personalized offer to help with their shopping needs.
• Assess the needs of guests by asking open-ended questions and provide the appropriate level of service and expertise using the answers to those questions.
• Learn about and apply guest likes, dislikes, color preferences, and attitude to best meet and exceed their shopping needs.
• Recommend, select, and help locate or obtain merchandise based on guest needs and desires.
• Learn, reference and apply product knowledge information obtained from various sources such as co-workers, seasonal buy strategy and visual documents, company Intranet, product labels, and Product Knowledge binder.
• Embrace brand direction by providing product knowledge and fashion direction with guests on a daily basis.
• Be a strong ambassador of the brand by personally representing the season's trends and key items for the business.
• Maintain current knowledge of tommybahama.com, marketing programs, images, and media plans.
• Prepare fitting rooms for guests; keep fitting rooms clean and free of merchandise when not in use, escort guests to the fitting room and neatly present guest's selected merchandise in the fitting room, etc.
• Provide ongoing guest service while the guest is trying on merchandise (e.g. fit, fashion and wardrobing advice, suggest add-ons, promptly remove unwanted items from the fitting room for the guest, etc.)
• Proactively seek opportunities to up sell and add-on additional merchandise, further enhancing the guest's shopping experience.
• Anticipate and overcome guest objections to purchasing merchandise.
• Meet and exceed sales and service performance goals set by store management team members including but not limited to individual sales, units per transaction (UPT,) dollars per transaction (DPT,) etc.
• Build lasting relationships ("clientele") with guests by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events.
• Accurately and efficiently facilitate guest purchase and return transactions.
• Maintain proper banking and media accountabilities at POS while following all "Banking" and "Cash Wrap" policies and procedures.
• Capture and/or verify guest contact information in GRM database when appropriate.
• Watch for and recognize loss prevention situations and know how to prevent and handle these situations using outstanding guest service and "Loss Prevention" policies and procedures.
• Maintain a clean and safe environment for team members and guests.
• Follow Retail Operations policies and procedures.
• Actively participate in all store-related meetings and trainings, and apply learned skills on the job.
• Be receptive to feedback and coaching.
• Participate in executing visual merchandising philosophies, cleaning and upkeep of physical store at the direction of store management. Assisting guests should always come first.
• Embrace, articulate, and reflect the PARADISE Core Values.
• Demonstrate the Tommy Bahama PARADISE Core Values in all business decisions and actions.
• Commit to maintain the culture through the evolution of the business.

EXPERIENCE, TALENT AND EDUCATION Education/Training

• 2 years guest service and sales experience preferred
• Retail apparel experience preferred
• High school diploma or GED required

Knowledge/Skills

• Strong sales and service skills, strong interpersonal skills, verbal communication skills, listening skills, ability to multi-task, time management skills, organization skills, basic math skills, cash handling/transaction skills, and ability to set and achieve goals.

Tommy Bahama is full of smart, creative islanders. We support a work hard, play hard culture and hope you are ready for the challenge.

Nike Part-time

Company: http://nikeinc.com/

Apply Here: http://jobs.nike.com/us/new-york,-ny/retail-stores/jobid2614567-athlete-part-time-nike-running-store-flatiron-new-york-ny?src=JB-11022

Work Hard. Play Hard.

You're a natural leader and motivator and always up for a challenge. Nike is looking for the next Athlete to join our team.

Are you ready?

As our Part Time Nike Running Store Athlete (Store Associate) your mission will be to deliver a premium consumer experience by demonstrating the expertise to navigate through individual needs and providing a complete solution through Nike products and services to give consumers what they need to connect, train, and compete with the knowledge to achieve their goals.

Responsibilities- Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
- Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
- Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary
- Serve as a product knowledge resource for consumers and entry level associates.  Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques
- Assist Leads, Senior Associates, and Managers in training entry level associates
- Assist with loss prevention efforts by providing proactive customer service
324795
 

Job ID: 382-PT-072012

Qualifications
- Must have or be pursuing a High School diploma or GED
- Able to perform basic math functions, including addition, subtraction, multiplication and division
- Able to effectively communicate in verbal and written English
- Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time
- Able to accomplish multiple tasks in a fast-paced environment
- Able to work effectively with others in a team-oriented environment and provide excellent customer service
- One or more years of customer service and/or retail experience preferred
- Must be passionate about running, both as a sport as a lifestyle/state of mind
- Must have experience being involved in the local running community-participation in and knowledge of local running events, e.g. fun runs, marathons, etc
- Passion for serving runners and athletes of all levels
- Commitment to delivering a premium consumer experience
- Ability to create enthusiasm and excitement for the power that running can play in everyone's life
- Familiarity with a variety of digital tools available to serve athletes (experience with Nike+ preferred)

To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates must successfully complete a thorough background investigation prior to receiving any final offer of employment from Nike.

Of course our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.