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Summary of Responsibilities
- The Halloween Specialist (Store Associate) acts as a Halloween City representative to the buying public. Each Halloween Specialist is to follow the basic policies and procedures that Halloween City has established in order to achieve our overall goals. May be cross-trained as a Cashier.
Primary Functions
- Customer Service
- Acknowledge all Customers through a greeting, smile and/or eye contact regardless of the task at hand
- Enhance a Customer’s purchase through suggestive selling to help meet/exceed daily sales goals
- Assist Customers with their purchases using product knowledg
- Merchandising
- Process incoming freight as directed
- Maintain plan-o-gram integrity
- Condense and expand merchandise sections to maintain a full store appearanc
- Store Operations
- Complete Halloween Highlights training program
- Active participation and cooperation in the Company’s ‘Own Your Zone’ program
- Participate in weekly Huddle meetings
- Support Corporate sales initiatives such as item of the day, average ticket, contests, and email collection
- Maintain store appearance through assigned cleaning tasks and daily fronting/straightening of merchandise
- Communication
- Alert Manager on Duty to possible shoplifters, store security and loss prevention concerns
- Relay inventory and replenishment needs to Management Team
- Identify store safety concerns to prevent accident
- Cashier Functions
- Operate the cash registers in accordance with Halloween City policies and procedures (proper handling of funds, use of counterfeit pens, etc.)
- Ensure that our Customers complete their shopping experience with a positive image of Halloween City
- Inspect packaged merchandise to ensure proper contents
- Comply with the Company’s ‘All Sales Final’ Policy
- Appropriately bag the Customer’s merchandise and thank them for shopping at Halloween City
- Monitor flow of Customer traffic, requesting additional Cashiers when needed
- Maintain an organized and clean appearance behind checkout area
- Stock register supplies such as bags, register paper, etc., alert Manager on Duty of shortages
- Properly display and maintain register corral, Impulse and Forget Me Not sections
- Responsible for all transactions and paperwork associated to the assigned register
- Complete post shift register reconciliation with Manager on Duty
- Proactively request assistance from Management for such things as change needs or cash pulls
Other Functions
- Willing to assist in the setup and tear-down of other temporary Halloween City locations
- Perform additional duties as assigned
