Rubin Museum of Art - Visual Experience Associate

Company: http://www.rmanyc.org/

Indicate VISITOR EXPERIENCE ASSOCIATE in the subject line of your email and submit your cover letter and resume to: jobs@rmanyc.org.

The mission of the Rubin Museum of Art is to foster a dynamic environment that stimulates learning, promotes understanding, and inspires personal connections to the idea, cultures, and art of Himalayan Asia. Now in its eighth year, the museum welcomes over 200,000 visitors annually and has 6,000 members. The museum is recognized for its innovative exhibitions and programs that explore cross-disciplinary ideas, and offers thematic exhibitions that often offer cross-cultural comparisons. The pace is lively with more than ten changing exhibitions and more than 250 public programs a year. The museum’s preeminent collection includes works of art from present-day Afghanistan, Bhutan, China, India, Mongolia, Nepal, Pakistan, and the Tibetan Plateau.

The museum seeks a permanent part-time 20 hour per week Visitor Experience Associate. Visitor Experience Associates serve as the first point-of-contact with Museum visitors, staffing the front desk and coat check areas, conducting daily admissions transactions, and actively encouraging participation in Museum activities.

Responsibilities include but are not limited to the following:

• Welcomes and orients visitors by offering assistance in a warm and friendly manner, ensuring all programs, exhibitions and services are properly communicated to visitors
• Maintains proper appearance of the front desk/coat check area including Visitors’ Map Projector and inventory of brochures and other printed materials
• Stores and retrieves parcels, coats, and other visitor items
• Performs Entrance ticketing, Membership, and Programs Sales processing at front desk
• Performs financial reconciliation and cash management processes
• Troubleshoots visitor problems, answers museum telephone line, and routes calls as necessary
• Confirms all public signage is up-to-date and accurate
• Evaluates visitor experience and recommends changes as needed
• Monitors maintenance of Audio Tour devices and ensures daily charging, security and storage of recorded guide units
• Attends relevant trainings about Himalayan art to maintain understanding of upcoming exhibitions and programs
• Represents the Visitor Experience department as needed during special events and in welcoming tour groups
• Other duties as assigned

QUALIFICATIONS

• B.A. or B.S. degree from a four-year college or university strongly preferred. A student currently enrolled in a university/college program will be considered
• Minimum of one year of customer service related experience strongly preferred
• Polished, polite, friendly manner, must enjoy working with the public
• Bilingual speaker (Mandarin or Spanish) strongly preferred.
• Knowledge of MS Office
• Well organized and detail-oriented
• Strong oral communication skills
• Ability to act with diplomacy
• Ability to work a flexible weekday and weekend schedule (i.e. Saturday, Sunday, Monday)