Showing posts with label customer support. Show all posts
Showing posts with label customer support. Show all posts

Wednesday, December 12, 2012

The MET - Member Visitor Support

Company: http://www.metmuseum.org/

Apply Here: http://www.indeed.com/cmp/The-Metropolitan-Museum-of-Art/jobs/Membership-Service-Assistant-928daddfff0599cf


This position is responsible for acting as a host for the Patrons Lounge and performing administratve duties for the Membership Department. Responsibiltites include, but are not limited to, having full knowledge of daily Museum activities, answering Member and Visitor questions, responding to inquiries from Retail regarding Membership status of shoppers, and keeping the Lounge clean and organizied. A Member’s overall experience at the Patrons Lounge will depend greatly on the interaction with this staff person. The Membership Department relies on this staff member to enter Member address changes into PledgeMaker and assist with data entry as well as with Membership card fulfillment and invitation mailings. This is a part-time position.

Primary Responsibilities and Duties:
  • Greet Members and Visitors
  • Keep FYI and Reservation Book up to date
  • Answer phones
  • Maintain the appearance of the Patrons Lounge
  • Assist Members, guests, and waiters during events in the Membership Private Dining Rooms
  • Enter Membership demographic information into computer system to maintain updated Membership records
  • Support department staff when needed
  • Other related duties
Requirements and Qualifications:
Experience and Skills:
  • Must be friendly, helpful, and discreet
  • Good oral and written communication skills
  • Strong organizational skills
  • Computer literate
Knowledge and Education:
  • Knowledge of the Museum in general
  • Good working knowledge of database and word processing software

Tuesday, May 29, 2012

Part Time NY Gallery Associate

Company Site: http://www.mieleusa.com/

Application Site: http://tbe.taleo.net/NA1/ats/careers/requisition.jsp?org=MIELEUSA&cws=1&rid=748&source=Indeed.com

DescriptionFor over 110 years Miele, the world's largest family owned and operated appliance company, has been producing lifestyle enhancing products that lead the industry in terms of quality, durability and design. Since 1985, a select team of professionals have been carefully building consumer demand for Miele products here in the United States, ensuring that the well-earned, premium position of the brand is respected and perpetuated by delivering superior service.

Today, we are looking to expand our team with a Part Time New York Gallery Associate. If you want to be a part of a dynamic and growing brand, and possess superior technical and customer service skills, we invite you to take a closer look at this exciting career opportunity.

Summary: This individual will have the primary responsibility of assisting customers in the showroom and via email. This individual will work at on-site and off-site events, product demonstrations and seminars, and will provide general support for the showroom, resource and educational facilities in Miele showrooms.

• Process and respond to Showroom traffic
• Work as a support resource for Miele events, both on and off site
• Support with walk-in showroom traffic as needed, and/or directed
• Assist in food preparation for cooking events
• Assist in table set up and serving food at cooking events
 Assist in clean up after cooking events
• Request additional training as required
• Identify and resolve customer problems
• Provide follow-up support for customers.
• Other projects as assigned
• The hours will  be flexible, but would be scheduled 1 month in advance

Qualifications & Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Thorough knowledge of Miele appliances, floorcare equipment, and professional equipment (training provided)
• Ability to multi-task.
• Needs assessment abilities.
 High School Diploma/GED
• Ability to work professionally with colleagues
Language Skills:
• Clear, concise written and verbal skills
• Ability to document problems to direct manager
•  Ability to provide clear, concise information to Showroom customers

Interested candidates that possess dedication, the skills to exceed our customer’s expectations as detailed herein and the drive to join a growing appliance brand are encouraged to apply online at http://www.mieleusa.com/.  Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace.

MORE ABOUT MIELEThere are only a few brands in the world that have sustained their vision, traditions and high-quality standard for more than a century. Fewer still that can claim consistent family ownership and international brand name integrity and only one that is recognized for creating the world’s most innovative appliances. Founded in Germany in 1899 with a single promise of Immer Besser, a phrase meaning Forever Better, Miele has dynamically grown to become the world’s largest family-owned and operated appliance company with over 16,600 employees, 12 production facilities, representation in nearly 100 countries and annual turnover of €2.83bn, approximately USD$3.62bn (2009/10).

As a premium appliance brand represented on all continents, Miele is steadfastly committed to the highest quality, performance and environmental standards. The company’s innovative heritage, state-of-the-art design and engineering aesthetic have inspired comparison to other powerhouse German brands synonymous with innovation: Mercedes-Benz and BMW.

Miele’s range of exceptional consumer appliances includes: vacuum cleaners; laundry systems; rotary irons; dishwashers; built-in convection, speed and steam ovens; cooktops; ventilation hoods; refrigeration; wine storage and coffee systems. Additionally, Miele Professional (the commercial product division) offers dishwashers, washing machines, tumble dryers and rotary irons for commercial use as well as washer-disinfectors for medical, dental and laboratory applications. 

To research further, we invite you to visit mieleusa.com for complete and detailed product information or miele-sustainability.com for our public communication regarding Miele’s commitment to our environment and its employees.