Receptionist Position

About POTS

Part of the Solution (POTS) is a leading provider of emergency food, social and legal services in New York City. Based in the Bronx, POTS has developed a unique 'one-stop shop' service delivery model designed to help move people from crisis to stability, and ultimately self-sufficiency. Current services include a Community Dining Room; a grocery-store model Food Pantry; Clothing Room, Shower and Mail Facilities; Barbershop; Case Management to help people address barriers to stability; and a Legal Clinic specializing in eviction prevention and unfair denial of benefits.

This year alone, 16,000 people, including 4,000 children, will benefit from POTS' work. More than 650,000 meals will be provided and $4 million in annual, ongoing benefits will be secured for low-income community members. All of POTS' work is guided by the organization's core values of community, respect, hospitality, empowerment and justice.

About the position

The Receptionist will be the first point of contact for clients as they seek to engage with POTS' services and will help clients find the help that they seek. The Receptionist will provide a calm and welcoming atmosphere to clients, answer questions about hours and programs, and assist staff with the client intake process for the pantry, case management, and legal programs. The Receptionist will be responsible for the following.

Welcome clients

• Maintain the reception area and provide a courteous and professional presence
• Answer client questions about programs
• Obtain and enter intake information into database
• Communicate with program staff about clients and visitors
• Answer phones in a professional and courteous manner and transfer to the appropriate individual

Intake support

• For clients seeking to use the legal or case management programs, provide the appropriate forms and ensure that they are legible
• Enter data into system
• Communicate with program staff about client appointments

Office duties

• Filing, photocopying, scanning and faxing, as needed
• Other administrative tasks, as needed

Qualifications:

• Spanish language proficiency
• 1-2 years experience as a receptionist or administrative assistant
• Available Monday – Friday from Noon until 5pm
• Experience using computers and office phone systems
• Experience with scanners and copiers
• Culturally sensitive and experienced with people with mental illness
• Identification with POTS's mission and values
• Associate's degree preferred

Please send a cover letter and resume with the subject line "Receptionist" to employment@potsbronx.org. The cover letter must include a description of the applicant's Spanish language capabilities and salary requirements.