Customer Experience Associate

Site: http://www.harrys.com/

Apply: http://jobs.harrys.com/apply/zb9zUD/Customer-Experience-Associate-PartTime-Seasonal.html?source=INDE

We built Harry’s with one simple belief: everyone deserves a great shave at a fair price. As such, we seek to provide our own brand of exceptional shaving products direct to our customers online (www.harrys.com).
We launched in March 13th and have been blown away by the customer response. We’re now looking to bring amazing people, like you, together to redefine the way people interact with brands online and change the world, one 5-o'clock shadow at a time.

A person's face is a special thing, which is why Harry's goes to great lengths to deliver a stellar experience. As a Customer Experience Associate, you're willing to go above and beyond to make customers feel awesome about trusting us with their shave.

What we’re looking for:
• Energy, kindness, sincerity, patience and adaptability
• The ability to problem solve and think on your feet, with analytical skills a huge, huge plus
• Excellent computer and technical skills, including experience with Excel
• A knack for building rapport with people quickly and easily
• A “no task is too small” attitude and a positive, spirited outlook
• A strong work ethic and an entrepreneurial spirit
• General awesomeness and a sense of humor

Role and Responsibilities:
• Deliver above-and-beyond customer service through phone, email and social media
• Strategize ways to improve our service, streamline our processes, and better serve our customers
• Conduct audits and effectively analyze data to better understand why our customers contact us
• Think creatively about ways in which we can optimize each customer’s experience
• Master our internal management system in order to efficiently and effectively manage customer relationships.
• Channel customer insights to all areas of the business such as technology, marketing, design and product teams

Commitment: This is a part-time position for the holiday season. Ability to work weekends required.

Background and Experience: You are a college graduate who has continuously proven yourself academically and is eager to learn and grow with Harry's. You have previously been a rockstar in a customer-centric and demanding environment.
Compensation and perks: We offer competitive start-up rates with access to a senior leadership team, as well as unlimited razors and hugs.