Uniqlo

JOB DESCRIPTION Sales Associate

Location:

Store-based

Reporting to:

Store Manager

Position Overview:

The Sales Associate is the customer service specialist of the store. They are responsible to exceed customer expectations by listening to customer needs, finding products that meet their needs, providing in depth product information about the goods they are interested in and closing the sale.

Key Responsibilities:

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Meet and exceed sales goals

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Maintain brand and operational standards (visual, cleanliness, etc.)

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Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.

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Be knowledgeable of fitting room standards and assist when needed

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Act as cashier when required by following cashier protocol

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Process shipment and ensure all merchandise is represented on the floor in full size runs

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Assist management to identify and resolve issues in the store

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Provide product and brand knowledge to customers

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Follow all company policy and procedures & notify management of any infractions

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Assist with special projects as assigned by management

Required Skills and Abilities:

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Strong communication skills

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Ability to calculate figures and amounts such as discounts and percentages

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Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds

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Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing

Schedule Requirements

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Ability to work a flexible schedule that meets the business needs, including evenings and weekends

Education/Experience:

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High School Diploma or G.E.D., or 0-6 months retail or related experience

Job Title: