National September 11 Memorial & Museum - Retail Associate (Part-time)

The Retail Associate will be responsible for assisting the Retail Assistant Manager(s) and the Supervisor(s) with the daily operations of the 9/11 Memorial Retail Stores including: customer service and sales; the receiving, unpacking and stocking of merchandise; maintenance and restocking of displays; answering visitor questions specific to products and exhibitions, and questions regarding visiting the 9/11 Memorial; conducting visitor surveys; assisting with physical inventory counts, and facilitating special events.
ESSENTIAL FUNCTIONS

• Ensures that the Retail Stores provide an enriching and excellent visitor experience.
• Accurately operates the computerized POS system.
• Accurately handles payment management including cash, credit cards, and traveler's checks.
• Provides excellent customer service to guests, maintaining current knowledge of products and exhibitions.
• Provides information to visitors about visiting the 9/11 Memorial.
• Assists with receiving, unpacking, counting and shelving of all incoming merchandise.
• Restocks store inventory and maintains appearance of displays and organization of merchandise and brochure racks.
• Accurately performs physical inventory counts throughout the year.
• Conducts visitor surveys.
• Assists with pickups and/or drop offs at UPS and US Post Office.
• Assists with transporting of merchandise between Preview Site and Visitor Center.
• Works at the Visitor Center as needed.
• Breaks down and bundles boxes and cardboard for recycling pick up.

QUALIFICATIONS/SKILLS REQUIREMENTS

• Must have a Bachelor's degree and a minimum of 2 years' experience in retail store sales or HS diploma/GED and minimum of 3 years' experience in retail store sales.
• Must have excellent customer service skills.
• Visual display skills a plus.
• Must have excellent cash handling skills.
• Must be a highly responsible, reliable and accurate individual.
• Must take initiative.
• Must work well independently and as a part of a team.
• Must have excellent computer skills.
• Must be familiar with POS systems.
• Must be able to work weekends (both Saturday and Sunday) and a flexible work schedule including mornings and evening shifts.
• Fluency in one language other than English a plus.
• Physically capable of lifting heavy boxes up to 40 lbs and be capable of standing for long hours.

GENERAL INFORMATION:

• This is a Part - Time hourly position
• 24-32 hours per week / 4 days a week

Include job title in the email subject field.
Please state the location where job posting was seen.
Send cover letter and resume by 3/28/2014 to administration@911memorial.org.
Please visit our website at www.911memorial.org.