Geek Squad Customer Service Agent

Site: www.bestbuy.com

Apply: http://www.bestbuy-jobs.com/job/New-York-Geek-Squad-Customer-Service-Agent-Job-NY/2699515/?feedId=372&campaignId=23&utm_source=Indeed

001028-Midtown Manhatten-Store 


About Geek Squad
It all began with a few oddly dressed heroes fixing computers. Today, we’re an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We’re still oddly dressed, but we’re now oddly dressed and saving the day across the globe. If you’re techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.

Best Buy Company and its Family of Brands
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.


What does a Geek Squad Customer Service Agent do?
Do all things technology fire you up? Can you swap a motherboard or hook up a home theater system blindfolded? Does the thought of installing an LCD in an SUV, and getting paid for it, make you salivate? If you answered yes to any of these questions, congratulations, your dream career might be waiting for you at Geek Squad. We invite you to join our illustrious ranks.

A Geek Squad Customer Service Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the primary point of contact for Geek Squad and all customer service needs, they facilitate returns, exchanges, trade-ins, recycling, defective products and repair questions. They easily explain Geek Squad Service offerings and ensure no customer is ever left unserved or underserved.
90% of your time you will:

• Engage customers using customer service and selling skills and provide fast, friendly processing of their requests.

10% of your time you will:

• Perform other duties as assigned.

What are the Professional Requirements of a Geek Squad Customer Service Agent?


Basic Requirements:

• 3-6 months working experience

Preferred Requirements:

• High School diploma or equivalent
• Associate degree in general electronics or computer repair
• 1+ years retail or customer service experience
• 1+ years experience diagnosing or repairing PCs or consumer electronics